Claims Representative

Job Overview C.H. Robinson is seeking a detail-oriented Claims Representative to oversee and help resolve cargo claims. You will partner with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions while delivering exceptional customer service and proactive communication. Duties and Responsibilities Acts as a liaison between corporate and network offices to facilitate gathering of information for proper claim responses and legal documentation. Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement. Monitors and responds professionally with a customer service mindset to email and voicemail. Resolves daily problems that arise and brings issues to resolution. Identifies exposures and risk to the company and escalates pending claims and litigation that may adversely impact financials. Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, coordinating and communicating with management, employees, and agents. Builds working relationships with customers, carriers, insurance companies, and the office network. Maintains excellent task management to ensure proper follow‑up and resolution on each claim. Other duties or responsibilities as assigned according to team and/or country specific requirements. Qualifications Required: High School diploma or GED. Minimum 1‑year previous customer service or claims experience. Preferred: Bachelor’s degree from an accredited college or university. Previous transportation experience. Strong problem‑solving and decision‑making abilities. Quick learner who is successful at multi‑tasking. Team player who can also produce independent results. Strong detail orientation. Strong customer service focus. Solutions focus mindset. Compensation Base pay range: $17.13 - $25.36 per hour. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran. #J-18808-Ljbffr C.H. Robinson Worldwide