Claim Processor - Temporary

Robinson is seeking a detail-oriented Claims Representative to join our team. In this role, you will oversee and help resolve cargo claims, partnering with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions. You will act as a key liaison across our network, managing claims from intake through settlement while delivering exceptional customer service and proactive communication. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy building strong relationships, we’d love to hear from you.

Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents

Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement

Monitors and responds professionally with a customer service mindset to email and voicemail

Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials

Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents

Builds working relationships with customers, carriers, insurance companies and the office network

Maintains excellent task management in order to have proper follow up and resolution on each claim

High School diploma or GED

Minimum 1-year previous customer service or claims experience

Bachelor’s degree from an accredited college or university

Strong customer service focus

Robinson network, customers and carriers on assigned cargo claims portfolio

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. EOE\Disabled\Veteran

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Three medical plans which include

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.Paid time off to volunteer in your community

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities