Site Coordinator, Volunteer Income Tax Assistance (VITA)

Job Description

Job Description

Site Coordinator, Volunteer Income Tax Assistance (VITA)Temporary Full-Time

Pay Range: $24.00 - $27.00 per hour
Position Type: Temporary, Full-Time (October 2026 - May 2027)
Schedule: Monday-Friday; evenings and weekends may be required based on program needs
Location: Onsite

Join Lifeline Community Services

Lifeline Community Services is seeking a bilingual (Spanish/English) Site Coordinator to support our Volunteer Income Tax Assistance (VITA) Program. This position plays a key role in coordinating tax preparation services, supporting volunteers, assisting clients, and ensuring compliance with IRS guidelines.

If you are passionate about helping families access free tax services, enjoy working with diverse communities, and have strong customer service skills, we'd love to hear from you.

What You'll Do

• Coordinate day-to-day VITA program operations.
• Provide leadership and support to VITA volunteers.
• Assist with volunteer recruitment, training, certification, and ongoing development.
• Guide clients and volunteers through the tax preparation process.
• Translate tax information and VITA procedures for Spanish-speaking clients and volunteers.
• Complete annual IRS Site Coordinator training and Advanced Tax Certification.
• Support e-file processing and review completed returns for quality and compliance.
• Ensure adherence to all IRS regulations, site requirements, and confidentiality standards.
• Conduct community outreach and collaborate with community partners.
• Maintain accurate records and administrative documentation.
• Communicate effectively with clients, volunteers, staff, and community stakeholders.

QualificationsRequired

• High school diploma or equivalent.
• Fluent in both Spanish and English.
• Customer service experience.
• Valid California driver's license, reliable transportation, and proof of insurance.
• Ability to travel between service locations and transport program materials as needed.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Strong computer skills, including Microsoft Office, email, internet applications, and virtual platforms.

Preferred

• Experience working with volunteers, community programs, or tax preparation services.
• Experience providing services to diverse populations.

What Makes You Successful

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to build positive relationships with clients, volunteers, and community partners.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to culturally responsive, trauma-informed, and client-centered services.
• Passion for serving the community and advancing Lifeline's mission.

Additional Requirements

Employment is contingent upon successful completion of:

• Background and fingerprint clearance
• DMV driving record review
• Tuberculosis screening
• Drug testing

Mileage reimbursement is provided for approved business travel.

About Lifeline Community Services

Lifeline Community Services builds self-reliance among youth, adults, and families through high-quality, community-based services. We are committed to strengthening our communities through leadership, innovation, integrity, accountability, and inclusion.

Equal Opportunity Employer

Lifeline Community Services is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

 

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.