Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator

Job Description

Job Description

Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator - Syracuse, NY (#25312A)

Location:  Syracuse, NY
Employment Type: Full-time, Temp to Perm
Hourly Rate: $39/hr

About Greenlife Healthcare Staffing:

Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals.

Position Overview:

Based in Syracuse, NY, the Nursing Home Surveyor/Complaint Investigator will assist with the surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNF's); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.

Why Join Us?

• Competitive Compensation: Earn $39 per hour
• Comprehensive Benefits: Temp to Perm eligibility. 5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act, Health insurance, subject to plan eligibility requirements.
• Work Schedule: Full-time position with on-site travel requirements.
• Professional Growth: Gain specialized, high-level experience in healthcare regulation, compliance, and investigation.
• Impactful Work: Directly contribute to protecting vulnerable residents and improving quality of care in long-term care settings.

Qualifications:

• Education: Master's degree in Social Work (MSW) from an accredited program.
• Licensure: Current New York State Licensed Master Social Worker (LMSW) required.
• Experience: Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required. Two (2) years of experience performing nursing home surveillance activities, preferred.

• Technical Skills:

  • Strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
  • Ability to successfully work independently with minimal supervision, as well as in a team environment.
  • Excellent communication (written and verbal) skills with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
  • Superior investigative and analytical skills with a proficiency in conducting interviews with facility staff, residents, and families.
  • Strong computer skills with the ability to learn new programs.
  • Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
• Ability to travel to an on-site location.
• Soft Skills: Strong interpersonal skills; ability to facilitate positive outcomes in adverse situations; excellent written and verbal communication; superior investigative and analytical skills; ability to conduct interviews effectively; ability to work independently and collaboratively.

• Other requirements:

  • Candidates must be flexible with scheduling, as the state will determine the work schedule.
  • Employees must be available to work weekends, holidays, and evening shifts, as needed.
  • Weekend, holiday, and evening shift schedules will be assigned on a rotating basis.
  • This is a travel position.
  • Candidates will receive a premium pay rate for working on holidays and overtime.

Key Responsibilities:

• Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities/tasks at nursing homes (long-term care) to determine compliance with federal and state regulations.
• Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
• Assess compliance with the Plan of Correction within the required time frame.
• Complete data entry in federal and state reporting databases as required.
• Participate in state monitoring during immediate jeopardy situations.
• Attend meetings as required.
• Testify in administrative hearings as needed.
• Adhere to DOH work schedules.
• Adhere to DOH and IPRO policies and procedures.
• Travel to onsite locations according to work schedule