Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator

Job Description

Job Description

Licensed Master Social Worker (LMSW) – Nursing Home Surveyor / Complaint Investigator – Syracuse, NY

Location: Syracuse, NY (travel position)
Employment Type: Full-time
Pay: $39/hour (premium pay for holidays and overtime)

Position Overview:

Based in Syracuse, NY, the Nursing Home Surveyor / Complaint Investigator assists with surveillance and investigation activities for nursing homes (long-term care), mandated to evaluate facility performance and monitor the quality of care and services provided. As a member of an interdisciplinary survey/investigation team, you'll review allegations of abuse and neglect; perform surveillance activities at nursing homes, Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with participation requirements; prepare written reports of investigative findings and Statements of Deficiencies (SOD) within required time frames using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNFs); and participate in state monitoring during Immediate Jeopardy situations, among other duties.

Why You'll Love Working Here:

• Competitive pay of $39/hour, with premium pay for holidays and overtime.
• 5 sick days (40 hours), per the NYS Paid Sick Leave Act.
• Health insurance (subject to plan eligibility).
• Full-time position with on-site travel.
• Specialized, high-level experience in healthcare regulation, compliance, and investigation.
• Meaningful work directly protecting vulnerable residents and improving quality of care in long-term care settings.

Qualifications:

• Master's degree in Social Work (MSW) from an accredited program.
• Current New York State Licensed Master Social Worker (LMSW) license.
• Minimum 2 years of clinical experience in a medical facility, preferably a nursing home (required).
• 2 years of experience performing nursing home surveillance activities (preferred).
• Strong interpersonal skills, with the ability to facilitate positive outcomes in adverse or controversial situations.
• Excellent written and verbal communication, able to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
• Superior investigative and analytical skills, with proficiency conducting interviews with facility staff, residents, and families.
• Ability to work independently with minimal supervision and within a team.
• Strong computer skills with the ability to learn new programs.
• Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment (required).
• Ability to travel to on-site locations.

Additional Requirements:

• Flexibility with scheduling, as the state determines the work schedule.
• Availability to work weekends, holidays, and evening shifts on a rotating basis, as needed.
• This is a travel position.

Key Responsibilities:

• Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes to determine compliance with federal and state regulations.
• Produce written documentation and draft Statements of Deficiencies (SOD) within required time frames, using Principles of Documentation.
• Assess compliance with the Plan of Correction within the required time frame.
• Complete data entry in federal and state reporting databases as required.
• Participate in state monitoring during Immediate Jeopardy situations.
• Attend meetings as required.
• Testify in administrative hearings as needed.
• Adhere to DOH work schedules and to DOH and IPRO policies and procedures.
• Travel to on-site locations according to the work schedule.