Account Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development
• Bonus based on performance

Job Posting: Bilingual Sales and Service Representative

Location: Elvia Solis State Farm Agency, [Chicago, IL]
Position: Full-Time
Salary: Competitive base salary plus commissions and bonuses

About Us:

At Elvia Solis State Farm, we pride ourselves on delivering exceptional service and building lasting relationships with our clients. We are a dynamic, customer-focused insurance agency that values integrity, dedication, and teamwork. Our goal is to provide tailored insurance solutions and outstanding customer service to our diverse community.

Job Description:

Are you a motivated individual with a passion for helping others and fluency in both English and Spanish? Elvia Solis State Farm is seeking a bilingual Sales and Service Representative to join our team. In this role, you will be responsible for assisting clients with their insurance needs, providing top-notch customer service, and contributing to the growth of our agency.

Key Responsibilities:

• Customer Service: Respond to client inquiries via phone, email, and in-person with professionalism and efficiency. Provide information about insurance products and services.
• Sales: Identify and pursue sales opportunities, including cross-selling and upselling insurance products. Meet or exceed sales goals and objectives.
• Policy Management: Assist clients with policy changes, renewals, and claims processing. Ensure accuracy and completeness in all transactions.
• Client Education: Educate clients about their insurance options, coverage, and benefits. Help them make informed decisions based on their needs.
• Documentation: Maintain accurate records of client interactions and transactions. Update client information and policy details as needed.
• Team Collaboration: Work closely with other team members to ensure a seamless client experience. Participate in team meetings and training sessions.

Qualifications:

• Bilingual Proficiency: Fluency in both English and Spanish is required.
• Customer Service Experience: Previous experience in a customer service or sales role is preferred.
• Communication Skills: Excellent verbal and written communication skills in both languages.
• Detail-Oriented: Strong attention to detail and organizational skills.
• Problem-Solving: Ability to handle inquiries and resolve issues effectively.
• Tech Savvy: Proficiency with computers and common office software. Experience with CRM systems is a plus.
• Licensing: Must obtain and maintain the necessary insurance licenses (training provided if needed).

Why Join Us?

• Supportive Environment: Work in a positive and collaborative atmosphere with opportunities for professional growth.
• Career Development: Receive ongoing training and development to advance your career in the insurance industry.

How to Apply:

If you’re ready to make a difference and grow with Elvia Solis State Farm, please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role. Applications can be sent to [email address] or submitted through our online application portal at [website].

Elvia Solis State Farm is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be a part of a team dedicated to providing exceptional service and building lasting relationships with our clients. We look forward to hearing from you!