IT Support Associate

Student Employee - IT Support Services Overview Benedictine University is an inclusive academic community inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to advancing our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good. Position Student Employee - IT Support Services Department Information Technology Classification Part-time, Non-benefit eligible Rate IL State Minimum Wage Description The Information Technology Department is seeking a student to fill a part-time opening in our IT Support Services group. Preferred applicants will have computer and customer service experience. Students in all majors are encouraged to apply, and applications will be accepted until the opening is filled. Students are expected to work between 15-20 hours per week. Hours are typically scheduled between 8:00 AM and 4:00 PM, Monday through Friday, with some flexibility if necessary. Duties Assist with password resets Connect end users to WIFI Answer phones Assign tickets in our helpdesk ticketing system Fill printers with paper and toner Assist the Media & Technology team with events Required Qualifications Must be a currently enrolled Benedictine student in good standing. Computer literate with proficiency in Microsoft Office, Desire 2 Learn (D2L), and MyBenU. Clear and pleasant speaking voice with excellent customer service skills. Minimum 2.5 GPA. Physical Requirements Regularly talk or hear. Frequently stand, walk, use hands to touch, handle or feel; reach with hands and arms. Occasionally lift office products and supplies up to 25 pounds. Use of computer screen, phone, and customer service. May require bending, or sitting for long periods. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Campus‑specific pandemic protocol guidelines are required. Training Required to complete all University‑specific and/or OSHA‑related training, either online or in person. Location Lisle campus Hours per Week 15-20 hours Days/Times Preferred Between 8 AM and 4 PM Monday through Friday Hiring Supervisor Rob Domaschuk Benefits Part‑time Employee Benefits Package (subject to change): Paid Time Off (PTO) : Paid leave in accordance with State Law where applicable (IL – Paid Leave Act and AZ – Earned Paid Sick Time). Retirement Plans : Supplemental Retirement Savings. Mental Health Support : Access to counseling and resources for mental well‑being. Employee Assistance Programs (EAP) : Confidential support for personal or work‑related challenges. EEO Statement Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University’s rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required. Benedictine University is an Equal Opportunity Employer. #J-18808-Ljbffr