IT Support Specialist
$19.23 - $36 per hourReaderlink Distribution Services LLC
Description The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation. What You Will Be Doing:
- Provide technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues and resolve them in a timely manner.
- Install, configure, and maintain computer systems and applications.
- Maintain documentation for IT systems and procedures.
- Provide ongoing support in a part time role.
- Assist with technical support when required.
- Other duties may be assigned, directed, or requested.
- High school diploma or general educational development (GED) diploma or certificate is required.
- Minimum one (1) year of experience in technical support or a related field is required.
- Displays collaboration, analytical, and organizational skills.
- Ability to read, interpret, and prepare documents such as instructions and procedure manuals.
- Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues.
- Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
- Must have excellent communication skills, both written and verbal.
- Ability to speak with all levels of the organization and outside partners.
- Ability to communicate complicated information to others.
- Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals.
- Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
- Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- A methodical and organized approach to problem-solving.
- The work performed is in an office environment.
- The noise level in the work environment is usually moderate at low decibels.
- Must be able to work in a fast-paced, team environment.
- Employee is occasionally exposed to vibration and dust.
Vacancy posted 2 days ago
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