Senior Manager - Crisis Response, Exercise & AI Integration

Location San Francisco, CA Job Overview Global Security & Safety (GS&S) Resilience team member operating at the sharp end of incident response, driving a technology‑first, hyper‑scalable operation that leverages automation and AI to modernize how Salesforce prepares for, responds to, and recovers from enterprise‑scale events. Responsibilities Serve as the primary response coordinator during major global incidents. Facilitate Virtual Situation Rooms (VSRs) to ensure rapid data aggregation, clear communication flows, and accelerated executive decision‑making. Translate static crisis playbooks, checklists, and documentation into interactive digital workflows for regional teams to execute asynchronously under pressure. Support the operational design, scheduling, and facilitation of regional RIMT tabletop exercises and drills, and own the After‑Action Review (AAR) process to drive continuous improvement. Qualifications 5+ years of experience in crisis management, emergency response, or corporate resilience within a global, matrixed organization. Proven track record of response coordination during real‑world crises, maintaining calm and driving alignment across diverse teams under pressure. Strong relationship builder with exceptional communication skills and experience influencing cross‑functional partners (HR, Legal, PR) and international regional leads. Direct experience with enterprise mass‑notification systems (e.g., Everbridge, AlertMedia), collaborative platforms like Slack, and hands‑on or professional curiosity around generative AI/LLM tools. Clear, concise writing ability—able to synthesize fast‑moving incident data into crisp, accurate operational briefs. Even Better If Supported resilience programs through rapid corporate changes such as M&A integrations or geographic expansions. Familiar with crisis management frameworks (ISO 22301, incident command systems) and their application to digital enterprise environments. Collaborated with technical project managers or developers to test and refine internal security/crisis tools. Benefits Time off programs Medical, dental, and vision coverage Mental health support Paid parental leave Life and disability insurance 401(k) plan Employee stock purchasing program Salary Typical base salary range: $143,400–$216,900 annually. In select cities within the San Francisco and New York City metropolitan areas, the base salary range: $172,200–$236,700 annually. EEO Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Candidates will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. #J-18808-Ljbffr 100 Salesforce, Inc.