Technical Consultant - Patient Monitoring

Responsibilities Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes. Requirements 2.5+ years of professional working experience in IT services or related technical environments. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Foundational understanding of IT systems, networking concepts, and technical troubleshooting. Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification). Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience. Bachelor’s degree preferred. Must be able to travel for business, approximately 75% travel across the specified geography is required. Must be able to work flexible hours (based on business needs including non-standard work hours, overtime, weekends, and on‑call rotations). #J-18808-Ljbffr