Director, Project Management

Title and Summary Director – Regional Lead Mastercard Experience Center Overview Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Within the Foundry, the Mastercard Experience Centers (MECs) engage with customers to demonstrate Mastercard's solution offerings. The MECs are interactive and immersive spaces designed for customers and partners to explore innovative solutions and unlock new growth and partnership opportunities across seven global in‑person locations and remote‑hosted sessions. Primary remit: Lead onsite management of the MEC, ensuring global consistency in the end‑to‑end customer experience, operations management, visitor curation, and visits. Responsible for developing and presenting content across digital payments, emerging technology, consumer behaviors, cyber security, data technologies, and next‑gen experiences. Responsibilities Manage day‑to‑day operations of the Experience Center, ensuring all equipment and the physical space run optimally. Curate and host customer, policymaker, student, media, and special events. Deliver presentations on emerging technology, payment, and commerce trends. Gather and measure visitor insights, capturing evolving customer needs and market learnings. Coordinate with regional account, sales, and trade‑show teams. Take a consultative approach and host workshops with clients. Manage experiential activations for special events. Gain complete understanding of all MEC features and capabilities and their impact on stakeholders. Develop and distribute internal and external communications, including schedules, system impacts, and release notes. All About You 10+ years of consultative sales, business development, and strategic communications—preferably in payments, SaaS, FinTech, or consulting. Exceptional storytelling skills and ability to communicate complex ideas clearly and compellingly. Superior relationship‑building skills. Design thinking trained and able to facilitate workshops. Collaboration mindset and strong business‑and‑outcome focus. Highly organized with ability to manage multiple priorities. Self‑motivated and track record of delivering success in fast‑paced team environments. Comfortable sharing stories with diverse groups of varying seniority. Experience managing diverse stakeholders and content workstreams. Strategic thinking applied to business development activities. Proficiency in producing creative content for diverse customer segments. Corporate Security Responsibilities Abide by Mastercard’s security policies and practices. Ensure confidentiality and integrity of accessed information. Report suspected information security violations or breaches. Complete all mandatory security trainings as required. Compensation In line with Mastercard’s total compensation philosophy, the successful candidate will receive a competitive base salary and may be eligible for an annual bonus or commissions, depending on the role. The base salary offered may vary based on location, job‑related knowledge, skills, and experience. Benefits Insurance (medical, prescription drug, dental, vision, disability, life), flexible spending and health savings accounts, paid leaves, 80 hours of paid sick and safe time, 25 days vacation, 5 personal days, 10 U.S. observed holidays, 401(k) with company match, deferred compensation for eligible roles, fitness reimbursement or on‑site facilities, tuition reimbursement, and more. Equal Employment Opportunity Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. Accommodations If you require accommodations or assistance to complete the online application process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond promptly. Pay Ranges New York City, New York: $172,000 - $283,000 USD #J-18808-Ljbffr