Behavioral Health Care Coordinator

Job Posting Title: Behavioral Health Care Coordinator

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Hiring Department:

Department of Psychiatry

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2027

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is seeking a Behavioral Health Care Coordinator. The Behavioral Health Care Coordinator will help children and families navigate through the TCHATT program, assist in connecting them to providers in the community if needed, and maintain confidentiality of information in all aspects of care. This position will also be responsible for creating patient charts, and scheduling and managing telehealth appointments for patients in electronic health records. The Behavioral Health Care Coordinator will collaborate with internal and external stakeholders to provide excellent customer service while adhering to department standards and develop sustainable pathways for referrals and enhancing processes.

This position has an end date of 08/31/27, funding will be revaluated at that time based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue.

Purpose

This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.

The Behavioral Health Care Coordinator plays a vital role in supporting children and families through TCMH programs like Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the Behavioral Health Support Supervisor, the Coordinator helps children and families navigate through TCMH programs such as TCHATT, assists in connecting them to providers in the community if needed, and maintains confidentiality of information in all aspects of care.

Responsibilities

Interdisciplinary Collaboration and Clinical Documentation

● Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.

● Assists in navigating treatment recommendations and assembles clinical background and referral information.

● Schedule, cancel, and reschedule patient appointments.

● Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.
Community Resource Coordination and Stakeholder Support

● Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.

● Provides ongoing support to ensure effective transitions and minimize barriers to care.

● Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.

● Serves as a liaison for records management, and general inquiries related to program-specific services.
Communication and Referral Management

● Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.

● Supports dissemination of referral information and documents interactions in the electronic medical record.

● Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.
Training and Special Projects

● Develops and delivers trainings for new hires .

● Participates in special projects as assigned.

MARGINAL OR PERIODIC FUNCTIONS:

● Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.

● Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.

● Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.

● Provides backup support for other care coordination staff during absences or periods of high service demand.

Other duties as identified by department

KNOWLEDGE/SKILLS/ABILITIES

Interpersonal Savvy

● Relates well to all kinds of people; builds appropriate rapport; listens; uses diplomacy and tact.

● Builds trust with families and providers.

● Navigates sensitive conversations with empathy.

● Resolves conflicts between stakeholders.

Managing and Measuring Work

● Clearly assigns responsibility; sets clear objectives; monitors process and results.

● Tracks referral outcomes and care plan adherence.

● Uses data to improve service delivery.

● Ensures timely follow-up and documentation.

Customer Focus

● Meets and/or exceeds expectations of internal and external customers.

● Responds promptly to family and provider inquiries.

● Tailors services to meet individual needs.

● Advocates for patient-centered care.

Functional/Technical Skills

● Possesses the knowledge and skills to do the job at a high level.

● Applies behavioral health knowledge in care planning.

● Uses EMR systems effectively.

● Understands medical terminology and coding.

Organizing

● Marshals resources to get things done; organizes information and files in a useful manner.

● Maintains organized referral databases.

● Prioritizes tasks efficiently.

● Coordinates multiple cases simultaneously.

Problem Solving

● Uses logic to solve difficult problems.

● Identifies barriers to care and develops solutions.

● Collaborates to resolve service gaps.

● Uses data to inform decisions.

● Performs related duties as required

EDUCATION & EXPERIENCE

MINIMUM QUALIFICATIONS:

Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting .

● Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.

PREFERRED QUALIFICATIONS:

Master's Degree in Social Work, Education, Psychology, or a related field and

● Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.

● Experience working with pediatric behavioral and mental health patient populations.

● Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.

● Experience developing, refining, and evaluating patient care plans or student education plans.

● Bilingual (English/Spanish) language proficiency.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

REQUIRED:

● None

PREFERRED:

● None

WORKING ENVIRONMENT/EQUIPMENT

● Standard office equipment

● Repetitive use of a keyboard

Salary Range
$47,937+ depending on qualifications

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.