Technical Support Analyst - Lead

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full‑time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system. Location North Carolina (Preferred Local Aspirants Only) Qualifications Excellent problem‑solving and communication skills. Experience providing technical support or customer service in a software or web‑based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical users. Demonstrated problem‑solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members. Preferred Experience with Dynamics 365 and related Power Platform services and products. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Global It Solutions