Customer Service Representative

Customer Service Representative

Coordinate, organize, administer, and liaison with team members and customers. Work with customers, their accounts and Account Executive to handle any issues the customers may have.


ESSENTIAL JOB FUNCTIONS

• Communicate with warehouse and sales departments
• Work with Consumers on receiving replacement parts
• Work with consumers on questions about our website, products, and orders
• Support the day-to-day sales and distribution relationships of the company
• Maintain frequent communications with all interested parties
• Attend regular meetings
• Provide regular reporting to management
• Other requests as specified from time to time

REQUIRED SKILLS AND ABILTIES

CORE SKILLS
Accuracy -
Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.
Reliability -
Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.
Judgment -
Makes reasonable and defensible decisions based on relevant information.
Loyalty -
Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.
Communication -
Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.


JOB-SPECIFIC SKILLS

• Familiarity with and understanding of Japan pop culture titles and products.
• Excellent interpersonal communications and presentation skills.
• Customer Service oriented.
• Problem solving mentality.
• Must be highly savvy and efficient with computer and internet use.
• Attention to detail.
• Motivated to do well and grow in the workplace.
• Strong organizational and analytical skills to oversee and prioritize projects and meet deadlines.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent.

EXPERIENCE AND WORK REQUIREMENTS

• Minimum 2 years Customer Service experience.
• Knowledge of UPS WorldShip, FedEx Ship Manager, Microsoft Office (Excel, Word).
• Acumatica knowledge a plus but not required.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS


WORK ENVIRONMENT
White-collar office environment.


WORKPLACE TEMPERATURE
Typical office.


WORK CONDITIONS
Office environment.


NOISE LEVEL
Mild.


PHYSICAL SIGHT
Able to read both hardcopy and computer-based text.


LIFTING
Up to 25 pounds.


PHYSICAL REQUIREMENTS
Sitting for long periods of time.


TRAVEL

Travel to Fullerton warehouse is required.


Pay Range: $23 - $26 per hour