Premium Support Engineer - Reliability & Incidents (Hybrid)

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OpenAI's OpenAI User Operations team seeks a Dedicated Support Engineer in San Francisco to diagnose complex technical issues and manage production incidents. You’ll investigate customer systems, coordinate with internal teams, and improve monitoring, runbooks, and support processes to prevent recurring problems. You’ll work in a hybrid setup with strategic customers, owning end-to-end incident handling and proactive reliability work to reduce day-to-day support effort over time. #J-18808-Ljbffr We Love AI Jobs

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Vacancy posted 2 days ago

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