Premium Support Engineer — Complex API & Systems
OpenAI, Inc.
OpenAI, Inc. is seeking a Dedicated Support Engineer in San Francisco to partner with Premium Support customers, troubleshoot complex technical issues, and drive incident response across product, engineering, and go-to-market teams. You will own end-to-end problem resolution, analyze logs, reproduce errors, and guide customers toward durable solutions. You will also contribute to runbooks, improve monitoring, and help scale OpenAI’s Premium Support through automation and proactive improvements, #J-18808-Ljbffr OpenAI, Inc.
- OpenAI in San Francisco seeks an experienced Support Engineer for Premium Support to troubleshoot complex production issues, own incidents end-to-end, and collaborate... .... You will analyze logs, telemetry, and system behavior, reproduce errors, and drive root causes...Suggested
$180k - $260k
...Dedicated Support Engineer - San Francisco | OpenAI Careers... ...support team. We resolve complex issues, provide... ...support partners for our Premium Support customers. You... ...telemetry, reproduction, and systems-level investigation to... ...issues, including API failures, integration...SuggestedWork at officeLocal areaImmediate startRelocation packageFlexible hours$180k - $260k
# Dedicated Support Engineer - San FranciscoOpenAISan Francisco... ...customers diagnose complex technical issues and manage... ...investigate customer systems and integrations,... ...support partners for our Premium Support customers. You... ...issues, including API failures, integration...SuggestedPermanent employmentFull timeRemote work- OpenAI's OpenAI User Operations team seeks a Dedicated Support Engineer in San Francisco to diagnose complex technical issues and manage production incidents. You’ll investigate customer systems, coordinate with internal teams, and improve monitoring, runbooks, and support...Suggested
- ...MoFo as a Senior Cloud Systems Engineeron our Information... ...Senior Cloud Systems Engineer is responsible for the... ...subscriptions.Designs, builds, and supports Azure infrastructure... ...Microsoft Graph REST APIs, delivering repeatable,... ...; troubleshoots complex authentication and Conditional...SuggestedWork experience placementWork at officeLocal area
- ...companies to secure some of the most complex production environments in... ...hiring our first Technical Support Engineer to own customer issues end to... ...environments using logs, APIs, and agent traces across the... ..., cloud providers, ticketing systems, and identity tools our agents...
- ...forefront of shaping the systems that are redefining... ...source, screen, match, and support experts with far less... ...is production agent engineering at real volume,... ...services, data models, and APIs that scale with the talent... ...skills—able to make complex tradeoffs legible to...Work at officeRelocation package
$10 per hour
...are proud to have the support of the best investors in... ...talented Integration Support Engineer to join our team! In... ...our self-service API’s, providing technical... ...customers and any third party systems our customer uses. The... ...are expected to manage complex stakeholder...Permanent employmentWork experience placementFlexible hours- ...provides the underlying systems, frameworks, and... ...stack that handles the complexities of offline-first synchronization... ...with global engineering velocity. What You... ...financial well‑being needs - Premiums are 100% covered for... ...mental health support Paid parental leave...WorldwideFlexible hoursShift work
$347k - $385k
...Dedicated Support Engineering Lead | OpenAI Careers Dedicated... ...team.We resolve complex issues, provide technical... ...enterprises. Within Premium Support, Dedicated... ...evidence, reproduction, and systems-level investigation to... ...foundation in APIs, distributed systems,...Work at officeLocal areaRelocation packageFlexible hours$117.2k - $313.7k
...future of Salesforce.Distributed Systems Software Engineer - Public Cloud (Senior/Lead/... ..., Windsurf, Claude, OpenAI API) to deliver secure,... ...code.Design and orchestrate complex systems where AI agents integrate... ...Our benefits and resources support you to find balance and be your...Full time$85 - $100 per hour
...and detail-oriented IT Systems Administrator & Workplace... ...tenant architectures, complex email routing, secure... ...throttling policies and API controls to maximize data... ...Collaboration Engineer.Microsoft 365 Certified... ...re just as committed to supporting our own team.As a valued...Remote work- ...career.About the teamThe API Platform team is... ...services, backing our payment systems, fraud detection, and a... ...frameworks to make complex systems easy to use, resilient... ...interfaces for engineers that depend on these systems... ..., guidance, and support to ensure their successPartner...Remote work
$159.12k - $200.23k
...Type: PEX The DHR Systems and Analytics Team is... ...scalable digital services supporting the City’s 35,000+... ...tables Troubleshoot complex issues related to case... ...Specifications for 1043-Technology Engineer - Senior Education:... ...transforms, ETL, REST APIs, and Integration Hub...TraineeshipWork experience placementSecond jobRemote workMonday to Friday$12 per hour
Technical Support Engineer at Agave (W22) AI Financial Operations for Construction... ..., much of it on-prem with no APIs and no documentation. We... ...read and write across those systems, and we use them to deploy AI... ...and tickets. You can explain complex issues in simple language and...Full timeWork experience placementH1bWork at officeRemote workVisa sponsorshipRelocation package- ...Distributed Systems Software Engineer - Public Cloud (Senior/Lead/Principal) Note: By applying to the... ...(Cursor, Windsurf, Claude, OpenAI API) to deliver secure, optimized, and high... ...quality code. Design and orchestrate complex systems where AI agents integrate seamlessly...
- ...business hours. Plaid Support ensures our customers'... ...work with our Growth and Engineering teams to reach a... ...help customers resolve complex issues. TSEs work closely... ...working with REST APIs, SQL, CSS, HTML and a... ...Knowledge of ticketing systems and tools (e.g. Zendesk...Work experience placementLocal area
$130k - $195k
...Senior Technical Support Engineer We're hiring a Senior Technical Support Engineer... ...tooling, diagnostics, and runbooks for complex issue triage. Lead post-mortems... ...troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks. ~ Programming...Work at officeRemote workFlexible hours- ...Senior Technical Support Engineer Do you thrive in a startup vibe? Were... ...to the details. Answer complex-level incoming customer support... ...feedback, Knowledge Center System usage, as well as schedule adherence... ...JavaScript, Python, and PHP, API calls. ~ Ability to analyze...Work at officeLocal area
$124k - $158k
...quickly. The internal systems people depend on -... ...re looking for an engineer with broad... ...escalation point for complex or high-impact issues... ...monitoring - and support access reviews and... ...and comfort with APIs ~ Strong people... ...compensation. ~ Premium healthcare, dental...Full timeWork at officeImmediate start3 days per week$148.5k - $223.9k
...looking for a Cloud & DevOps Engineer, Senior Member of... ...methodically. You understand system behavior across... ...automation, tools, services, or APIs.Familiarity with... ...Experience troubleshooting complex production issues... ...Participate in production support and incident response....Full time$117.2k - $313.7k
...Distributed Systems Software Engineer - Public Cloud (Senior/Lead/Principal) Salesforce... ..., Windsurf, Claude, OpenAI API) to deliver secure,... .... Design and orchestrate complex systems where AI agents integrate... ...Our benefits and resources support you to find balance and be...$251k - $278k
About the teamThe Applied AI Engineering team is responsible for... ...and thought partner for our API customers, working to build... ...demands of established products: complex systems, real users, and high expectations... ...as eligibleRelocation support for eligible employeesAdditional...Work at officeLocal areaRelocation packageFlexible hours$147k - $215k
...Francisco, and New York, we support more than 500,000 small... ...for a AI-native Design Systems Designer to join Gusto'... ...how every designer and engineer at Gusto ships high-... ...thinking, and making complex things feel simple for... ...architecture and component API design is required....Full timeWork at officeLocal area2 days per week3 days per week$150k - $390k
...Member of Technical Staff, you will build the systems that schedule, route, and coordinate AI... ..., orchestration, control planes, APIs, and fault tolerance. You will design systems... ...systems, networking, and infrastructure engineers to connect the full execution stack.**What...- Senior Data Platform Engineer - Enterprise Systems Astranis builds advanced satellites for high orbits,... ...software, and operational teams to turn complex requirements into production‑ready... ...or complex precision manufacturing. APIs & Infrastructure: Experience designing...Flexible hours
- ...expertise in model innovation and systems engineering paired with a design-minded... ...We're fortunate to have the support of many amazing advisors,... ...our platform by solving complex, technical issues and providing... ...across the stack: API errors, model behavior, latency...Work at officeVisa sponsorshipFlexible hours
$140k - $170k
Technical Support ManagerAbout the role: We are looking for a technically... ...team of high energy Support Engineers. In this role you will be... ...Engineering, Information Systems, Data Science, or a closely related... ...stay technically close to complex and critical customer...Full timeWork experience placementWork at office$85k - $130k
San FranciscoEngineering - Support Engineering /Full-time /On-siteAbout FinixFinix is building the global operating system for fintech, starting with payments. From startups to publicly... ...) Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages,...Full timeWork at office$250k - $280k
...Description Staff / Principal Founding Engineer (Backend-Leaning) – AI Systems Platform San Francisco (in-office... ...and scale core backend systems (APIs, microservices, orchestration) Design... ...customers to map and operationalise complex environments Help define...Work at officeImmediate startFlexible hours
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