Operations manager

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Flexible schedule

Operations Manager - Genesis Health Clubs

Base Salary: $36,000 + Performance Bonuses

Earning Potential: $50,000+ Annually

Full-Time | Leadership Position | Advancement Opportunities

Lead the Team. Own the Member Experience. Help Run the Club

Genesis Health Clubs is looking for a motivated, organized, and people-focused Operations Manager to become a key member of our club leadership team.

This is an opportunity for someone who enjoys leading people, solving problems, building relationships, and taking ownership of daily club operations. You'll lead our Front Desk team, support member services, coordinate club activities, and work directly with the Club Manager to deliver an exceptional experience for our members.

We're looking for a self-starter who sees what needs to be done and takes action -someone who can develop a great team, hold people accountable, and create an environment where members feel welcomed and valued.

What You'll Own

• Recruit, hire, onboard, train, schedule, and develop the Front Desk team
• Maintain appropriate Front Desk coverage while effectively managing departmental payroll
• Coach employees and provide consistent performance feedback
• Lead Front Desk meetings and maintain strong communication across the team
• Ensure the Front Desk and lobby consistently meet Genesis service and presentation standards
• Support member account needs, including membership changes, freezes, cancellations, and account follow-up
• Proactively resolve member questions and concerns
• Oversee cash-handling procedures, deposits, and Front Desk reporting
• Monitor staffing hours and payroll to operate the department efficiently
• Help plan, promote, and execute club socials and member events
• Work closely with the Club Manager and department leaders to achieve club goals
• Step in and support Front Desk operations when additional coverage is necessary
• Help create a positive, accountable, high-energy culture throughout the club

These responsibilities reflect the Operations Manager's role in leading the Front Desk, supporting member services, maintaining club standards, and serving as an active member of the club leadership team.


What We're Looking For

• 2+ years of experience in hospitality, fitness, sales, customer service, or a related field
• Natural leadership ability and a desire to develop and motivate others
• Strong customer-service and relationship-building skills
• Highly organized with excellent follow-through
• Ability to resolve problems and member concerns professionally
• Strong communication, conflict-resolution, and time-management skills
• Comfortable using Excel, Word, Outlook, and other business software
• Passion for health, fitness, and creating an exceptional member experience
• Ability to thrive in a fast-paced environment and take ownership without needing constant direction

Compensation & Performance Bonuses

• $36,000 annual base salary
• Performance-based bonus opportunities
• $50,000+ annual earning potential
• Bonus performance is tied to key operational results, including Front Desk payroll efficiency, member-service follow-up, account management, and member experience.

Schedule

This is a full-time leadership position with a flexible schedule . Availability for days, evenings, weekends, and occasional holidays is required based on the needs of the club. CPR and First Aid certification are also required.


Why Genesis?

Genesis offers eligible full-time employees health, dental, and vision coverage, 401(k) with employer match, paid leave based on eligibility, employee discounts, professional development resources, and complimentary club membership privileges.


Most importantly, this position gives you an opportunity to build leadership experience, directly influence the success of the club, and be rewarded for performance

If you're a high-energy leader, strong communicator, and dependable problem-solver who wants to take ownership and grow with Genesis Health Clubs, apply today

Compensation: $36,000.00 - $50,000.00 per year


Genesis Health Clubs

Join the Genesis Health Clubs Family - Where Passion Meets Purpose!

Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.

Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.

At Genesis, our mission begins with MMFI: Make Me Feel Important . We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team , ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.

We Lead by Example , showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily , not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.

For Our Team:

We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.

Why Work With Us:

• Above-industry average pay and strong employee rewards
• Medical and dental coverage
• 401(k)
• Paid Time Off (PTO)
• Rapid career advancement in a fast-growing organization
• The opportunity to uplift your community every day
• Free all-access gym membership
• A passionate, supportive culture where Staff is Family

Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.

Ready to Level Up Your Health or Your Career?

If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.

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