Customer Service Representative, Restaurant Services (Shift: 12:30pm-9:00pm)

Overview As a customer service representative, you are a critical communicator between Chick-fil-A Supply and Chick-fil-A Operators and their Restaurants regarding their orders and deliveries. Your key responsibility is delivering excellent customer service to Restaurants serviced by the Chick-fil-A Supply Distribution Centers. In this role, you will help drive continued innovation at an operation like no other in the food service industry. About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick‑fil‑A restaurants. Due to steady, year‑over‑year sales and volume growth, combined with the complexity in our Restaurants, Chick‑fil‑A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick‑fil‑A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast‑paced work environment focused on launching this new service to Restaurants across the nation. Shift: Monday-Friday 12:30pm-9:00pm with rotating Saturdays Responsibilities To be successful, the customer service representative will embrace Chick‑fil‑A’s culture of caring to champion best‑in‑class customer service and related technology. In this role, you will maintain customer service data/metrics and use them to identify opportunities for improvement and innovation. You may field complaints and inquiries from Restaurants, and you may sometimes need to escalate those inquiries further. As the customer service representative, you also will be a key driver of resolving issues between the Distribution Center and Restaurants. You will collaborate with DC leaders to consistently push excellent customer service and gather feedback on customer issues to identify and advise on improvement opportunities. Required Qualifications (Knowledge, Skills, & Abilities) As one of the critical communicators between the Distribution Center and Restaurants, you must: Communicate effectively across stakeholders including Restaurant Operators and Distribution Center management Be adaptable and respond professionally to challenging situations Manage pressure and conflicting demands Be attentive, respectful and mindful of Chick‑fil‑A’s culture of caring at all times to ensure customer requests are understood and resolved Proactively resolve concerns Demonstrate helpful and effective telephone etiquette and customer service skills Have at least one year of experience in B2B customer service Have experience with a CRM system Customer Relations As the driver of outstanding customer service, you above all intimately know the needs of customers. You are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service‑focused mindset. Preferred Qualifications (Knowledge, Skills, & Abilities) As a customer service representative, you are: A skilled communicator across all levels of an organization, with both teammates and suppliers. A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. A customer‑focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. Committed without compromise to food safety for customers and a safe workplace for colleagues. Inspired to uphold Chick‑fil‑A values and act with integrity. A driver of results who can be counted on to not only meet but exceed goals and push others to do the same. A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints. Required Years of Experience 1 Travel Requirements 10% Required Level of Education High School Diploma Preferred Level of Education Bachelor's Degree Work Environment Office #J-18808-Ljbffr Chick-fil-A Plainfield, Indiana