ACS Field Operations Supervisor (PM Shift)

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Recognized among the top workplaces by Great Place to Work, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

We are looking for a Field Operations Supervisor (PM Shift) based in Erlanger , United States of America .

How will you contribute to the success of DHL?

• Creation and analysis of diverse reports/ dashboards/ scorecards using multiple data sources and multiple data analysis tools to address complex operational questions, supporting our ACS Service Quality/Network Operations functional Teams and monitoring 3rd Party Handling. 
• Production of ad-hoc reports as requested by Senior Management 
• Identifying the needs for new data according to business requirement 
• Documenting, obtaining approval and logging Change Request to the created content 
• Ongoing support for the users of the information at all levels of seniority and across multiple functions (E.g. Global / Regional/ Country decision makers, A·ACS Sales, ACS Capacity, Net Ops functions) 
• Creation of documentation to enable effective communication to user community 
• User acceptance testing and implementation support to ensure quality is maintained 
• Technical support with all Global ACS Departments  
• Administrative support with projects, such as performance measurement, keeping stakeholders appraised of status and raising notifications where necessary 
• Providing new and creative solutions to enhance our product portfolio 
• Creation of communication material and presentations for the ACS community 
• Organize trainings to help all ACS departments understanding how to use the tools, so they are able to make right business decision quickly and accordingly 
• Continuing to learn new software development and data analysis skills in order to maintain certification and provide the highest quality business support 
• Conduct and support project management/ First Choice initiatives.

Do you have what it takes?

• Familiarity with DHL ACS, KPIs specific to the cargo industry, Global SOP and IT/Reporting systems  
• Demonstrable software user experience 
• Advanced statistical analysis skills with the ability to analyze data, identify trends and formulate proposals 
• Strong problem solving and reasoning skills 
• Excellent understanding of internal ACS DHL data and IATA messaging 
• Excellent written and verbal English
• Collaborative approach with variety of cultures 
• Cross functional outlook 
• Advanced Microsoft Office, Microsoft ACCESS, Cognos Report Studio skills, knowledge of Tableau and Power BI is an a· advantage 
• Ability to train and share expertise from both an OPS and technical point of view 
• Team-player but with the confidence to act independently 
• Resilience to cope with pressure in terms of multi-tasking and short-term deadlines 
• Project and field experience 
• Strong Communication Skills: Being able to effectively communicate complex ideas and solutions to both technical and non-technical team members or stakeholders. 
• Critical Thinking: Ability to break down complex problems into simpler, manageable parts and develop viable solutions.

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.