Customer Service Representative

Customer Service Representative - 3209 USA:OK:Oklahoma City | Customer Service | Full-Time Summary: The Customer Service Pump Applications Representative will select and specify pump equipment, prepare equipment proposals utilizing support tools, respond to customer inquiries regarding company pump related products and services, and process orders in DXP operating business system. Responsibilities of the Customer Service Pump Applications Representative include, but are not limited to: Selecting and specifying pump equipment Preparing equipment proposals utilizing support tools Responding to customer inquiries regarding company pump related products and services Communicating with customers via phone and e-mail Checking availability of stock and verifying ship dates Processing orders in DXP operating business system Providing follow-up to ensure customer satisfaction Knowledge of company policies and procedures Qualifications of the Customer Service Pump Applications Representative include, but are not limited to: 35 years of experience with pumps and/or rotating equipment. Solid hands-on background in the operation, troubleshooting, and maintenance of pumps or similar rotating machinery. Ability to interpret equipment specifications, understand system performance requirements, and provide technical guidance to customers. Familiarity with industry standards and safe work practices is strongly preferred. Strong customer-service orientation and ability to work effectively in a team environment Proficient with basic software and able to manage tasks accurately and efficiently Additional Information: Physical Demand: N/A Working Conditions: Office environment Training/Certifications: N/A Shift Time/Overtime: Monday through Friday, 8:00 a.m.-5:00 p.m. Travel: N/A Education: High School diploma or equivalent experience required DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V. DXP Enterprises