General Manager I - Store 9847 - Hampton, SC

Job Description A General Manager must be committed to inspiring our team, helping our Customers succeed, and growing our business with integrity. This professional‑level sales and management position supports functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge, and the ability to identify, troubleshoot and project assist for DIY. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth, is accountable for achieving financial metrics, and must maintain service and appearance standards. The position is exempt and requires a minimum of 50‑55 hours per week (excluding meal breaks). The average schedule is 5‑6 days a week, 11‑hour shifts including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. General Managers must work a schedule based on the needs of the business. Primary Responsibilities Achieve overall store sales goals and service objectives. Manage and grow Professional Customer relationships/sales, including building and holding the team accountable to executing Customer action plans. Select, hire, develop, manage performance, coach, schedule and engage store Team Members. Ensure execution of all inventory and operational standards. Coach all Team Members to deliver on Customer expectations (DIY and Professional). Perform manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties). Lead change management. Embrace diversity and foster a respectful environment for both Customers and Team Members. Secondary Responsibilities Provide DIY service including battery installation, testing, wiper install, etc. Assist District/Region in other functions upon request. Success Factors Friendly communication. Ability to locate and stock parts. Safety knowledge and skills. Ability to become ASE P2 certified or ASE‑ready equivalent. Ability to execute and train project and product quality recommendations. Advanced parts lookup and sourcing. Ability to source from numerous places, including special order, FDO, second source, etc. Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services. Ability to execute and train inventory systems and store equipment. Ability to execute and train POS and Parts lookup systems. Ability to review and analyze P&L statements. Ability to recruit, select, hire and develop quality Team Members. Ability to build and grow relationships with Professional Customers. Essential Job Skills Necessary for Success as a General Manager Working knowledge of automotive systems (preferred). Speak and write English (Spanish a plus). Communicate effectively and build strong relationships with Customers, peers and upper management. Use Microsoft software effectively (Word, Excel required; PowerPoint preferred). Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent. Review and analyze business reports, such as profit and loss statements. Hold others accountable, inspect work quality and give feedback in an inspiring way. Work an assortment of days, evenings and weekends as needed. Prior Experience that Sets a General Manager up for Success 2‑3 years of experience managing a team of 10‑20 Team Members in a fast‑paced and highly dynamic retail environment. Successful experience managing profitability; proven financial and business acumen. Education, Certificates, Licenses, Registrations High school diploma or general education degree (GED); Bachelor’s degree in business or a related area preferred. Must have a valid driver's license. ASE Certification Preferred, But Not Required Preferred – ASE Certification. Physical Demands The employee will predominantly be walking or standing, and must be able to talk and hear, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment is usually inside, occasionally outside, and may expose the employee to various weather conditions while performing tasks such as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts, high, precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level is usually moderate. We comply with all applicable federal, state, and local laws. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Advance Auto Parts