Dispatcher & Reservations Agent

Job Description

Job Description

Join Our Team

TLC Luxury Transportation is growing, and we're looking for a dependable, detail-oriented professional with a strong customer service mindset and the ability to think on their feet to join our Operations Team as a Dispatcher & Reservations Coordinator .

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. The primary responsibility of this role is coordinating transportation operations and dispatch activities while also supporting reservations during evenings, weekends, after-hours periods, and whenever additional coverage is needed.

As a luxury transportation company, we take pride in providing exceptional service to our clients, hotels, convention groups, and event partners throughout Las Vegas and beyond.

What You'll Do

The ideal candidate remains calm under pressure, adapts quickly to changing circumstances, and effectively coordinates solutions when unexpected operational challenges arise. In the transportation industry, plans can change quickly. From last-minute itinerary updates and traffic delays to vehicle issues and client requests, this role requires strong problem-solving skills, clear communication, and the ability to keep operations running smoothly while maintaining a high level of customer service.

Transportation Dispatch

• Coordinate daily transportation services, vehicle assignments, and driver schedules
• Communicate with drivers and operations staff to ensure on-time service
• Monitor schedules and respond quickly to operational changes
• Resolve service issues and provide real-time support to drivers and clients
• Maintain accurate dispatch records and trip updates
• Coordinate alternative transportation solutions and communicate service updates during operational disruptions

Reservations Support

• Answer incoming calls, emails, and reservation requests
• Enter reservation information accurately and efficiently
• Assist guests, hotels, and event partners with transportation bookings
• Coordinate customer requests with dispatch and operations teams
• Provide professional, friendly service to a diverse clientele

General Office Support

• Utilize Microsoft Outlook, Word, and Excel for daily operations
• Work within reservation and dispatch software systems
• Assist with administrative and office tasks as needed
• Occasionally assist with tasks that may require lifting up to 25-50 pounds

Qualifications

Required

• Dispatch experience is required, transportation industry preferred.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to make sound decisions and prioritize tasks in time-sensitive situations
• Strong critical thinking, multitasking and problem-solving abilities
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Data entry and computer skills (minimum 35 WPM)
• Flexible schedule and open availability, including evenings and weekends as needed
• Ability to sit and work at a computer for extended periods

Preferred

• Experience in passenger transportation, motorcoach, limo, shuttle, or logistics operations
• Knowledge of Las Vegas hotels, conventions, venues, and major events
• Bilingual (Spanish or another language) a plus
• Prior reservations or call center experience

Why Work with TLC Luxury Transportation?

• Join a respected, family-owned transportation company with an excellent reputation
• Work in a supportive team environment
• Receive paid training and ongoing development
• Opportunities for advancement and growth
• Be part of a company committed to exceptional service and operational excellence

\nCompany Description

TLC Luxury Transportation is a premier luxury charter transportation company serving Las Vegas and surrounding areas. We pride ourselves on delivering exceptional customer service while maintaining a modern fleet of clean, safe, and reliable vehicles.

Company Description

TLC Luxury Transportation is a premier luxury charter transportation company serving Las Vegas and surrounding areas. We pride ourselves on delivering exceptional customer service while maintaining a modern fleet of clean, safe, and reliable vehicles.