Host/Hostess

Host/Hostess at Embassy Suites by Hilton Asheville Downtown

At Parks Hospitality Group, we are looking for a friendly and organized Host/Hostess to join our Food & Beverage team. In this role, you will provide a warm and welcoming experience for guests, ensuring smooth operations by managing seating arrangements and assisting with guest inquiries. Your role is crucial in delivering exceptional customer service and ensuring guest satisfaction.

What You'll Do:

• Greet guests warmly upon arrival and escort them to their tables in a timely manner.
• Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
• Communicate with guests to accommodate seating preferences and special requests.
• Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
• Monitor dining areas for cleanliness, organization, and adherence to safety standards.
• Collaborate with servers and kitchen staff to ensure seamless guest service.
• Assist with resetting tables and providing additional support during busy periods.
• Handle guest feedback and complaints professionally, escalating issues to management when necessary.
• Follow hotel and restaurant policies, including compliance with cash handling procedures.

What You'll Need:

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a focus on guest satisfaction.
• Ability to work effectively as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Why You'll Love Working Here:

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location:

Embassy Suites by Hilton Asheville Downtown

192 Haywood St.

Asheville, NC 28805