Customer Service Specialist

Customer Service Specialist

Job Location: Springfield, MA or remote Wage Range*: 20 - 24/hour Required Experience: High School Diploma or equivalent 3+ year of customer service experience, preferably in a call center or service center environment Comfort handling frequent inbound phone interactions Exceptional written and verbal communication skills Associate or bachelor's degree Bi-lingual (Spanish)

Job Description: The Ideal Qualifications Willingness to work west coast hours (until 8 pm ET) Experience in Financial Services or Insurance Familiarity with new business, underwriting, or case servicing processes Proven ability to deliver exceptional customer service in a high-volume environment Strong problem-solving skills and sound judgment Ability to manage competing priorities while maintaining attention to detail Proficiency in navigating multiple systems and tools simultaneously Collaborative team player with a positive, customer-first mindset Thrives in fast-paced, evolving environments Committed to service excellence and continuous improvement Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.