Information Technology Support Specialist

Job Title : Client Support - Associate

Duration: 3 Months (With the possibility of Contract to hire)

Location: Everett WA USA 98203 -Onsite

Pay rate: $25-30/hr on W2 terms without any other benefits

Job description:

The initial schedule for this position is Monday through Friday, from 8:00 AM to 5:00 PM.

After approximately 45 days, the schedule will transition to the following: Monday, Wednesday, and Friday: 8:00 AM to 5:00 PM

Tuesday and Thursday: 10:00 AM to 7:00 PM

This schedule includes a one-hour lunch break each day.

The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise applications. This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The contractor partners with Operations, IT Shared Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

MINIMUM QUALIFICATIONS

• 5+ years of hands-on experience supporting enterprise IT environments

• Demonstrated experience with:

o Windows desktop configuration, deployment, and troubleshooting

o PC hardware installation, configuration, and repair

o Desktop and peripheral troubleshooting

o Mobile devices (iOS, Android smartphones and tablets)

o Microsoft Office applications

o Audio/visual support for enterprise conferencing systems

• Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.

• Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).

• Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.

• Ability to work independently with limited supervision

• Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change

• Ability to travel locally within the assigned region as needed

• Experience supporting distribution center or warehouse environments.

"The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all."