School Technology Support Specialist

School Technology Support Specialist Peabody Public Schools District wide - Peabody, Massachusetts Job ID: 5743830 Application Deadline: Jun 09, 2026 11:59 PM (Eastern Standard Time) Posted: May 28, 2026 4:00 AM (UTC) Starting Date: Immediately Reports To: IT Director Job Goal To deliver timely, efficient, and professional technical support across designated district schools. This role ensures the continuous operation of the school technology ecosystem—encompassing student Chromebooks, end‑user devices, network and internet connectivity, interactive displays, copiers, classroom phones, Google Workspace, and educational software—to foster a seamless digital learning environment. Performance Responsibilities Technical Support & Operations Provide comprehensive phone, remote, and daily onsite technical support to faculty, staff, and students across multiple district locations. Manage, monitor, and prioritize the helpdesk ticketing workflow to ensure timely acknowledgement, communication, and resolution of technical issues while maintaining accurate documentation. Perform routine and advanced troubleshooting, deployment, maintenance, and repair on student Chromebooks, end‑user devices, interactive displays, classroom phones, and peripherals. Support new hire onboarding and staff transitions, including device imaging, account provisioning, equipment distribution, and providing targeted training on core district software and IT tools. Promote district IT security awareness by assisting end users with multi‑factor authentication (MFA) setup, password best practices, and the identification of phishing attempts. Assist with the basic troubleshooting, monitoring, and escalation of network and internet connectivity infrastructure. Execute operating system updates and maintain administrative, classroom, and support software applications. Manage and troubleshoot user accounts, access permissions, and passwords across various district systems, including Google Workspace and educational software platforms. Perform other duties as assigned by the Director of Technology. Inventory, Assets & Maintenance Maintain an up‑to‑date, accurate inventory of district hardware assets and peripherals through the IncidentIQ platform, including coordinating the deployment of new technology and the secure disposal of obsolete components. Qualifications Education & Experience High School Diploma or equivalent required; Associate’s degree or technical school coursework in a related field preferred. Minimum of 1 year of professional experience in IT support and hardware/software troubleshooting (experience in an educational technology or K‑12 environment preferred). Relevant CompTIA or Google certifications, or related technical credentials, are preferred. Skills & Knowledge Strong foundational knowledge of Windows and ChromeOS operating systems, as well as Google Workspace for Education; prior experience with IncidentIQ and ClassLink is a plus. Excellent problem‑solving, organizational, and time‑management skills. Outstanding customer service and interpersonal communication skills, with the ability to explain technical concepts to non‑technical staff and students. Ability to work effectively both independently and collaboratively within a team environment. Logistics & Physical Requirements Must possess a valid driver’s license and a reliable personal vehicle for travel between district school buildings. Expect and execute daily site visits to assigned school buildings to ensure a consistent, visible IT presence and prompt issue resolution. Physical ability to lift, carry, and move equipment weighing up to 50 lbs. Must successfully pass a criminal background check (CORI/SAFIS) and provide proof of U.S. citizenship or legal resident alien status. Peabody School Committee reaffirms its policy of nondiscrimination related to race, religion, color, age, gender, national origin, sexual orientation or handicap in all matters involved in procuring, employing, promoting, transferring or terminating the employment of personnel. It also reaffirms its policy against discrimination related to race, religion, gender, sexual orientation, national origin or handicap in the admission, instruction, counseling or dismissal of students concerning any courses or programs offered by the Public Schools and affirms its acceptance of all federal and state laws and regulations concerning the civil rights of parents, students and employees of the School Department. Position Type: Full-Time Salary: $62,308 to $62,308 Per Year Job Categories: Support Staff > Network Services Contact Information Carmen Santana 27 Lowell St Peabody, Massachusetts 01960 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr Young World Physical Education