Advanced Software Engineer - Customer Success

Role Description

As an Advanced Customer Success Engineer, you are an experienced software engineer with a strong implementation mindset. You are comfortable reading, writing, and debugging production-quality code, but your primary focus is delivering successful customer solutions through:

• Implementation
• Integrations
• Troubleshooting
• Performance optimization
• Technical leadership

You will serve as a trusted technical advisor for our customers and a technical reference within Customer Success, collaborating closely with:

• Product Engineering
• Product Management
• Customer Success Managers
• Customer technical teams

Your Day-to-Day responsibilities include:

• Designing and implementing technical solutions that maximize the value of the Feedzai platform
• Configuring, customizing, and extending customer solutions using Java, SQL, and platform configuration
• Building and maintaining integrations using REST APIs, messaging systems, event-driven architectures, and file processing
• Troubleshooting complex production issues across application, database, infrastructure, and integration layers
• Analyzing and optimizing application performance, scalability, and operational reliability
• Leading technical activities during implementations, upgrades, migrations, and production go-lives
• Supporting enterprise customers throughout the implementation and post-production lifecycle
• Reviewing solution designs and implementation approaches to ensure alignment with Feedzai best practices
• Mentoring other engineers and contributing to reusable implementation assets, documentation, and engineering standards
• Collaborating with Product Engineering by providing feedback based on real customer implementations and operational experience

Qualifications

• 7+ years of professional software engineering experience
• Strong Java development skills with the ability to understand, customize, and debug complex applications
• Strong SQL knowledge and database troubleshooting experience
• Experience designing and implementing enterprise software integrations
• Experience working with REST APIs, messaging platforms, asynchronous systems, and file-based integrations
• Experience with cloud platforms (AWS preferred)
• Strong troubleshooting and root cause analysis skills in production environments
• Experience analyzing Java application performance (thread dumps, heap analysis, JVM tuning)
• Solid understanding of distributed systems, software architecture, scalability, and performance
• Excellent communication skills and the ability to work directly with customer engineering teams
• Ability to balance hands-on technical work with customer-facing responsibilities
• Experience in fraud prevention, financial services, or risk management platforms (nice to have)
• Experience with Kubernetes and containerized applications (nice to have)
• Experience with PostgreSQL and NoSQL databases (nice to have)

Benefits

• Immersion in our brand with training, connections, and one-on-one time with your manager
• Opportunity to shadow colleagues virtually or onsite
• Access to extensive information about Feedzai and the team
• Engagement in projects and collaboration on ongoing work

Company Description

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

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