Receptionist/Cashier

Job Description

Job Description

Job Summary

The Receptionist & Accounting Assistant serves as the first point of contact for the company while also supporting essential administrative and accounting functions. This role requires a professional, friendly, and organized individual who can manage front‑desk operations, assist customers, and provide reliable support to the accounting and customer service departments. The ideal candidate is detail‑oriented, customer‑focused, and able to multitask in a fast‑paced office environment.

 

Responsibilities
Front Desk & Customer Service
• Greet and welcome visitors in a courteous and professional manner
• Answer, screen, and direct incoming phone calls to the appropriate department based on customer needs
• Maintain a clean, organized, and professional reception area
• Assist new customers with account setup in the company system
• Work closely with the customer service department to process returns, credit memos, and exchanges
• Provide exceptional customer service and ensure customer satisfaction across departments

Administrative Support
• Receive, sort, and distribute incoming mail to the appropriate department
• Perform general administrative tasks such as data entry, filing, scanning receipts and invoices, and document preparation
• Coordinate with internal departments to support daily office operations
• Monitor office supplies and notify management of shortages
• Maintain confidentiality and follow all company policies and procedures

Cashier
• Process customer payments including cash, card, checks, and Zelle
• Assist with basic accounts receivable tasks as assigned
• Support accounting staff with document organization, invoice matching, and data entry
• Help maintain accurate records for documentation

Qualifications

• High school diploma or equivalent (additional administrative or accounting coursework is a plus)
• Previous experience in a receptionist, front desk, administrative, or accounting support role preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal communication skills
• Organizational and time‑management abilities
• Professional appearance and demeanor
• Ability to multitask and work independently
• Bilingual English/Spanish preferred

Skills & Competencies

• Customer service-oriented attitude
• Attention to detail
• Reliability and punctuality
• Ability to remain calm and professional under pressure
• Ability to manage multiple tasks efficiently
• Bilingual preferred - speaks English, Mandarin and/or Spanish 

Working Conditions

• Office‑based role
• Standard business hours: Monday–Friday, 8:00 AM – 5:00 PM, require to work at least 2 Saturdays every month, 8:00 AM – 12:00 PM