Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is proud to call Colorado home. As a veteran’s wife and mom of three, I lead with a strong family-first mentality that’s reflected in every aspect of our office culture. We’re a hardworking, no-nonsense team that values personal growth, mutual respect, and real connection—both with each other and with our customers.

We reward community involvement with additional time off and host quarterly team-building activities. Our office space is truly one-of-a-kind, featuring a gourmet coffee bar, historical elements, glass office suites and a stunning Pikes Peak view creating the perfect setting for team luncheons and customer visits.

Team members have access to a company car for business errands or personal emergencies, and we maintain a respectful, gossip-free environment where all roles offer real opportunities for advancement. If you’re looking for fulfilling, meaningful work in a supportive, high-integrity office, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Szymankowski Agency - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.