Dispatcher

Job Description

Job Description

Job Title: Dispatcher

Job Description

The dispatcher supports a busy HVAC team by coordinating calls, managing schedules, and ensuring clear communication between commercial and residential customers, technicians, and drivers. This role focuses on tracking commercial orders and project updates, routing consumer calls to technicians, and assisting with order entry during slower periods. The dispatcher plays a key role in delivering responsive, friendly service in a fast-paced, team-oriented environment.

Responsibilities

• Handle inbound calls from commercial clients to track orders, provide project updates, and answer status-related questions.
• Manage inbound calls from residential customers, including inquiries about appointments and service issues.
• Route consumer calls to HVAC technicians and ensure technicians receive accurate information about customer needs.
• Place outbound calls to drivers to confirm their daily schedules and verify their ability to meet commitments communicated to customers.
• Coordinate schedules between drivers, technicians, and customers to maintain on-time appointments and efficient routes.
• Support the order entry team by entering and updating orders accurately when call volume is lower.
• Maintain detailed and accurate records of calls, schedules, and service commitments in the appropriate systems.
• Provide friendly, professional, and timely customer service in a fast-paced environment.
• Collaborate closely with a team of dispatchers and office staff to ensure smooth daily operations.
• Communicate clearly and confidently with customers, technicians, and drivers to resolve questions and issues.
• Adapt quickly to changing priorities, schedules, and customer needs throughout the day.

Essential Skills

• 1–3 years of experience in a fast-paced customer service environment.
• Proven ability to handle high call volumes while maintaining accuracy and professionalism.
• Strong dispatch, scheduling, or coordination skills, including managing multiple tasks at once.
• Proficiency in data entry with attention to detail and accuracy.
• Clear, confident, and friendly verbal communication skills.
• Customer service mindset with a focus on responsiveness and problem solving.
• Ability to work effectively as part of a collaborative office team.
• Consistent work history without frequent unexplained job changes.

Additional Skills & Qualifications

• Previous experience routing technicians or coordinating field service teams.
• Experience working within the HVAC industry or a related trades or service environment.
• in roles such as bartending or serving, demonstrating strong people skills and the ability to thrive in fast-paced settings.
• Outgoing, upbeat, or bubbly personality that contributes positively to a close-knit team culture.
• Comfort using office systems and tools for scheduling, order entry, and call management.

Work Environment

This is a fully on-site position, working Monday through Friday, with an end time that alternates between approximately 5:00 p.m. and 6:00 p.m. depending on the weekly rotation. You will work in an office environment alongside a team of about nine people, including five dispatchers and additional office staff who support daily operations. The culture emphasizes a strong family feel, with multiple events held for employees and their families and an atmosphere where people feel safe, supported, and valued. The organization builds relationships not only with employees but also with their families, and there is a track record of internal promotion from the dispatcher role into positions such as estimator and operations manager. The setting is collaborative, energetic, and service-oriented, with regular interaction among team members throughout the day

This is a Contract position based out of Brooklyn Park, MN.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Brooklyn Park,MN.

This position is anticipated to close on Aug 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.