Referral Specialist - Referral Center

Location : Address

2315 DOUGHERTY FERRY RD

Job Posting

We are dedicated to providing exceptional care to every patient, every time.

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

Position Summary

The Referral Specialist in the Centralized Referral Center manages referrals from primary care and other St. Luke’s Medical Group physicians to specialists. The role includes contacting patients, scheduling appointments with specialist offices, and coordinating insurance authorizations. The specialist follows up to help ensure patients are scheduled within St. Luke’s; responds to inbound calls and makes outbound calls as requested; handles online appointment requests and requests for scheduling assistance; schedules same-day appointments when appropriate; and provides information about hospital services as needed. The specialist communicates effectively with patients by phone, text, in person, or email; accurately documents and logs information in databases; performs duties in a manner consistent with the organization’s mission and values; and maintains confidentiality by not discussing patients’ diagnoses or other medical information. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements:

Education: High school diploma or GED required. Some college coursework and/or Certified Medical Assistant certification preferred.

Experience: Two to three years of experience in a health care setting required; call center or similar customer service experience preferred.

Benefits for a Better You

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.