Operation Supervisor

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Director of Operations, the Operations Supervisor ensures that the operations of the facility including maintenance, repairs, fire safety, kitchen operations, and security comply with Urban Pathways, funding and regulatory agency requirements. He/she also coordinates efforts with the management team to help optimize the delivery of program goals and client services. The Operations Supervisor will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

1. Supervises and provides leadership and training across operations team.

1. Assists with coaching, staff training and development.

1. Ensures proper shift coverage as mandated by Urban Pathways and funding regulations.

1. Performs duties of operations staff in their absence including but not limited to cook, security, and maintenance positions. 

1. Ensures the safety of clients and staff by complying with all safety requirements.

1. Ensures compliance with fire safety policies and procedures.

1. Acts as Fire Safety Guard / Fire Safety Coordinator.

1. Screens client arrivals for immediate needs, provides services and/or makes appropriate referrals, as mandated by program. 

1. Supervises all security staff.

1. Ensures that all fire safety guidelines are executed and documented as required.

1. Ensures security guards perform building security and inspection rounds. 

1. Assists in monitoring resident behavior, medication, and other related activities including crisis intervention and de-escalation.