AmeriCorps Community Connector II - General

CHRISTUS Health, as a recipient of grant funding, partners with AmeriCorps State and National to provide outreach, education, and navigation services to address the social determinants of health across each of the communities we serve. Significant goals of this partnership are to: 1)Serve communities with concentrated poverty, rural communities, and tribal communities; 2) Create workforce pathways for AmeriCorps members, including deliberate training, such as pre-apprenticeship and apprenticeship opportunities, certifications, and hiring preferences or support; and 3) Enhance member experience by providing opportunities for skill attainment, personal growth, and connections to the community they are serving in support of a lifetime of civic participation.

To this end, CHRISTUS Health will engage with individuals to serve their communities as AmeriCorps service members. Members serve for a minimum of a one-year term and will not be considered employees of CHRISTUS Health. Members have the opportunity to receive Community Health Worker training and obtain state certification. A living allowance, health insurance, and end of service education award (managed by AmeriCorps State and National) are provided, but other CHRISTUS Health employee benefits will not be offered to individuals participating in this program.

More information about AmeriCorps is available here:Serve | AmeriCorps

Summary:

Working collaboratively with AmeriCorps Community Connector Members, Community Health Workers, clinicians, and administrative staff, the AmeriCorps Community Connector II uses advanced community health skills to provide mentorship, technicalassistance, and quality review for AmeriCorps Community Connector I team members. The role includes consolidating programmatic data and sharing insights with leadership.

The Community Connector II delivers culturally competent, patientcentered screening, referral, and navigation services to connect individuals and families withappropriate socialand medical resources. This position supports individuals in developing care plans,identifyingbarriers, setting goals, and accessing needed services. Additionally, the rolefacilitatescommunication between individuals and clinical or community providers, provides health and wellness education,maintainsaccuratedata and documentation, and supports initiatives aligned with the Community Health Needs Assessment and Community Health Improvement Plan.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Conducts social needs screenings and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals in creating action plans to address identified needs, encouraging goalsetting, problemsolving, and ongoing progress monitoring.
• Provides health, wellness, diseaseprevention, and resource education to individuals and families.
• Mentors and coaches AmeriCorps Community Connector I team members, providing guidance, skillbuilding, and technical assistance for program implementation.
• Supports daily program planning and delivers regular updates to the Connector I team members.
• Observes and reviews Connector I activities, including patient interactions and data entry, to ensure quality, accuracy, and adherence to program standards.
• Reviews and consolidates programmatic data and provides regular reports on performance metrics and program impact to ministry leaders and the AmeriCorps team.
• Builds trusting relationships through culturally appropriate support, structured visits, and followup communications across various community settings.
• Maintains uptodate knowledge of community resources and collaborates with
• communitybased partners to support individuals' needs and gather feedback on referral outcomes.
• Enhances care coordination by facilitating communication and relationships between individuals and healthcare or community providers.
• Collaborates with supervisors and clinical teams to coordinate care and address identified healthcare needs.
• Supports individuals with chronic disease selfmanagement and medication adherence.
• Promotes appropriate use of primary care and assists individuals in identifying primary care options and establishing a medical home.
• Completes accurate documentation and maintains data in compliance with organizational policies, state and federal regulations, and confidentiality requirements.
• Protects all patient information and adheres to all privacy and confidentiality standards.
• Committed to serving vulnerable populations and a willingness to learn about health issues, the healthcare system, and community resources.
• Perform other related duties as assigned.

Requirements:

Education/Skills

• High school diploma or equivalent required
• Some college or a Community Health worker training program preferred
• Computer skills (to include data entry into Electronic Medical Records Systems, report extraction, and data maintenance in spreadsheets) required
• Strong organizational and communication skills required
• Must have good judgment, initiative, flexibility, and the ability to build positive, open-minded, and nonjudgmental relationships
• Bilingual (English/Spanish) preferred

Experience

• 2 or more years of experience in volunteering or working in a community setting, healthcare facility, public health department, or community-based organization preferred

Licenses, Registrations, or Certifications

• Promotor(a) or Community Health Worker Certification required within 6 months of hire

In accordance withthe CHRISTUS Health License, Certification and Registration Verification Policy, all Associatesare required toobtain the required certifications for their respective positions within the designatedtime frame.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time