Bilingual Dental Liaison

Job Description

Job Description

Job Information

Title: Dental Liaison

Department: Dental Clinical Services 

Status: Hourly 

Position Classification/Category: Clerical

Location: Assigned Dental Clinic 

Reports To: Lead Dental Access Program Assistant 

Direct Reports: None

Summary of Position: A Dental Liaison must be able to perform all the minimum qualifications of the Dental Liaison job descriptions. The role of Dental Liaison is a non-exempt position responsible for performing a variety of duties related to dental patient care directed by DAP/Dental Director. Responsible for performing dental education to parents & children. Making dental appointments for children at the appropriate site. Crossed trained with the Lead DAP Assistant and PSR.

Minimum Qualifications: Ability to read, write and understand the English language. Communicate effectively. Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians and other departments in a friendly, professional manner. Knowledge of dental office protocols/procedures. Ability to work well under pressure is essential. Ability to communicate and work effectively with other physicians and peers. Ability to learn and retain information regarding patient care procedures. Familiarity with basic computer operations, EDR software. Ability to work successfully with minimum supervision. Must be able to work seated for several hours at a time to provide clinical services to patients. Frequent movement within the office handling patient flow. Ability to maintain a neat and well-groomed appearance. 

Experience: 1 year of office experience preferred, bi-lingual preferred.

Education: High school diploma or GED 

Licensure: None

Certifications: BLS/OSHA/HIPAA

  Key Responsibilities  

• Coordinate patient appointment scheduling to maximize efficiency and ensure optimal utilization of clinical and administrative resources.
• Verify Medicaid and insurance eligibility prior to scheduled appointments to ensure accurate patient coverage and benefits information.
• Communicate appointment results, treatment recommendations, and follow-up instructions to parents and legal guardians in a professional, clear, and compassionate manner.
• Assist families with scheduling dental appointments for all eligible children within the household while educating them on the importance of establishing and maintaining a dental home.
• Create, update, and maintain accurate patient information and records within the Electronic Dental Record (EDR) system.
• Prepare, compile, and maintain high-volume daily, weekly, monthly, and annual reports to support program tracking, performance monitoring, and management review.
• Utilize Microsoft Office applications, including Word, Excel, Outlook, and Teams, to perform administrative, reporting, documentation, and communication functions.
• Independently manage assigned responsibilities with minimal supervision while demonstrating strong organizational skills, attention to detail, professionalism, and adherence to established deadlines.
• Maintain a minimum typing proficiency of 40 words per minute.
• Operate standard office equipment, including printers, scanners, telephones, and other business machinery.
• Conduct all duties in accordance with Kintegra Health policies, procedures, and standards outlined in the Employee Handbook.
• Maintain the highest level of confidentiality and ensure compliance with all HIPAA regulations and privacy requirements.
• Foster positive relationships with patients, families, colleagues, and community partners through exceptional customer service and professional communication.

Kintegra Health Core Requirements

1. Patient First -An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame -Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty -Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility -Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive -Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture.

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work on the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.