Client Care Representative - The Landmark

Client Care Representative at The Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

The Client Care Representative at The Landmark is a dual client-facing and operations-focused position. You will play a key role in supporting the full client service journey, including welcoming clients, managing repairs, solving problems, and maintaining operational efficiencies. This role serves as a foundation for growth within the Operations function at The Landmark.

Key Responsibilities

Operational Excellence:

• Accurately process, update, and monitor service orders using internal systems, ensuring timely movement through each stage
• Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency
• Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations
• Ensure all inventory is handled in accordance with Tiffany's operational standards to support 85%+ audit compliance
• Maintain awareness of merchandise flow and securely manage client-owned and borrowed product

Service:

• Serve as a key point of contact for clients throughout the service journey, from intake to updates and final pickup, ensuring communication is timely, clear, and professional
• Support repair services by showcasing product knowledge during take-in and guiding clients through service options to meet their needs
• Resolve service concerns and escalations with empathy, urgency, and discretion, reinforcing brand trust
• Collaborate with Client Advisors to anticipate client needs and personalize each experience
• Contribute to overall service excellence by maintaining a Net Promoter Score of 80%+ and achieving a 75%+ charge rate on repair services

Sales:

• Partner with Client Advisors to drive the Sales to Service program by identifying client needs, collecting service insights, and encouraging re-engagement
• Use service interactions as opportunities to support future sales and clienteling efforts
• Support outreach to clients and align them with appropriate Client Advisors to maximize relationship-building and potential transactions
• Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience across all touchpoints

Experience Required:

• 2 years of prior experience in an administrative business environment
• Strong verbal and written communication skills
• Strong analytical skills
• Proficient in Microsoft applications
• Must be available to work flexible hours, including evenings, weekends, holidays, and overtime
• Ability to connect with Tiffany clients
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs
• Must have authorization to work in the United States

Desired:

• A college/university degree
• Experience in a technical environment
• Additional language proficiencies

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates' relevant skills and experience.