Information Technology Associate

Our client, a global merchant bank, is seeking an IT Associate to be a part of the firm's Information Technology team. The IT Associate would support the firm's IT Department, including the SVP of IT, and the global IT needs of the firm.

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This is a temporary to permanent role that reports to the firm's NYC office 4x per week.

Responsibilities:

• Provision / manage end-user accounts (e.g., Microsoft, Zoom, Adobe, etc.) and any account administration needs
• Provide in-person or remote (via TeamViewer or similar tool) end-user support, ranging from physical workstation setup/troubleshooting to remote helpdesk support for junior as well as senior employees
• Assist with the IT needs of employee onboarding and offboarding
• Email security gateway monitoring and intervention and broader email policy management
• Low-code/No-code development/workflow management (i.e., Power Automate flows, SharePoint Lists, Approvals, etc.)
• Coordinate support needs and work with local IT vendors at other sites to resolve issues and deliver new implementations
• Ensure systems are secured, network devices are fully patched and respond to security situations as they develop
• Respond to and remediate network issues and support external resources for more nuanced networking initiatives
• Willingness to work after hours/weekends to support users/projects in other time zones, when needed

Requirements:

• 4-year degree from an accredited educational institution preferred
• 2-4 years of IT experience, at a financial services organization or in another regulated sector like government, legal or healthcare preferably
• People skills – e.g. friendly, courteous, patient

Technical Skills (Required):

• Network xhyhwjd Administration and Security (Fortinet stack, Meraki, QNAP/Synology, HP Aruba)
• Systems Administration
• Microsoft 365 product suite and Admin Center proficiency
• Microsoft Defender (Defender for Endpoint)
• Microsoft Azure (Azure Files, Azure Storage Sync, Arc, VMs, VLANs)
• Microsoft Intune (MDM) & Autopilot
• Microsoft SharePoint (Online)
• Microsoft Power Platform
• Windows domain services (Active Directory on-prem and Entra, GPO)
• Virtualization/ESXi/Servers (VMware, Windows Server OS)
• Identity management, MFA and SAML integrations (Okta, Duo)