Honda Service Advisor

Service Advisor Honda Carter Myers Automotive Martinsburg, West Virginia, United States About this position Description: Service Advisor Honda Honda Service Advisor | Automotive Service Consultant | Customer Service Advisor Join the CMA Team! Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles? CMA is seeking a motivated and customer-focused Service Advisor to join our Honda dealership team. This role serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish . Whether you have previous dealership experience or a strong background in customer service and sales, we want to hear from you. What You'll Do Greet customers and create a welcoming service experience Schedule, confirm, and prepare service appointments Perform vehicle walk-arounds and identify maintenance and repair needs Communicate repair recommendations clearly and professionally Create accurate repair orders, cost estimates, and timelines Coordinate with technicians and parts departments to ensure efficient workflow Keep customers informed throughout the service process Follow up after service visits to ensure customer satisfaction Build long-term customer relationships and loyalty Meet or exceed customer satisfaction and sales goals Maintain knowledge of Honda products, maintenance schedules, and service offerings Benefits & Perks At CMA, we believe our associates are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial future, and work-life balance. Health & Wellness Medical, dental, and vision insurance Health savings and flexible spending account options Employee assistance program Financial Benefits Employee Stock Ownership Plan (ESOP) giving associates the opportunity to share in the company's success and build long-term retirement wealth 401(k) retirement savings plan Company-paid life insurance options Competitive compensation and performance incentives Work-Life Balance Paid time off and holidays Employee discounts on vehicle purchases, service, and parts Ongoing training and career development opportunities Advancement opportunities throughout the CMA organization Requirements: Qualifications High school diploma or equivalent Automotive dealership, service advisor, or customer service experience preferred Strong communication, interpersonal, and organizational skills Consultative sales mindset with the ability to build trust Comfortable using technology and dealership management systems Ability to multitask in a fast-paced environment Professional appearance and positive attitude Valid driver's license with an acceptable driving record Compensation Monthly base salary 2k plus commission Competitive earning potential with performance incentives Opportunities for growth and advancement within the organization #J-18808-Ljbffr