Customer Service Representative

JOHNSON & JOHNSON HEATING AND AIR CONDITIONING INC

Johnson & Johnson Heating, Air Conditioning, and Plumbing

Customer Service Representative
Martinsburg, WV

We're seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.

Key Responsibilities:

Answer calls and provide exceptional customer service
Schedule appointments and follow up to ensure satisfaction
Proactively reach out to customers for maintenance scheduling and promotions
Explain services clearly and compassionately to homeowners
Collaborate with service and dispatch teams
Maintain accurate records in ServiceTitan CRM
Support team members and contribute to positive workplace culture

Requirements:

3+ years of customer service experience
High school diploma or equivalent
Excellent written and verbal communication skills
Warm, personable demeanor
Strong organizational skills and attention to detail
Proficient in Microsoft Office and computer systems
Self-motivated with ability to work independently
Thrives in fast-paced, team-oriented, goal-driven environments

What We Offer:

100% employer-paid health insurance (vision and dental available)
Retirement plan with company match
Paid training and career development opportunities
Family-oriented company culture with team events and outings
Work-life balance with set schedule (rotating weekends based on season)

About Us:
Locally owned, family-oriented home services company serving the tri-state area for decades. Built on quality, integrity, and a people-first approach.

Apply

Vacancy posted 5 days ago

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