CX Process Manager - Quality & Escalations (Remote)
PTR Global
Mc Lean, VA
- Remote job
PTR Global is seeking a Process Manager to oversee customer support quality and escalations in McLean, Virginia (Remote). This contract role demands 5–10 years in customer-support operations, QA, or compliance auditing with strong skills in de-escalation, data analysis, and SOP design. You will shape tier-2 workflows, supervise high-volume processes, and drive cross-functional root-cause fixes. Qualified candidates will demonstrate experience with SQL/BI data interrogation, messaging tone #J-18808-Ljbffr PTR Global
Vacancy posted 2 days ago
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