Senior Bakery & Deli Operations Lead (Guest Experience)

Henri’s Bakery & Deli is searching for a leader focused on: Ensuring every customer is delighted with their experience. Leading by example, ensuring all orders are executed at the highest level. Leading day-to-day retail food operations. Maintaining a high performing staff through ongoing training and development activities. Position Summary Awesome opportunity to help lead a fast-growing family owned business! Henri’s Bakery and Deli has been an Atlanta institution for over 95 years. The Company has tremendous opportunity to grow and expand our customer base through our current offerings as well as expanding into new verticals. We are looking for an energetic and driven leader with experience both executing and leading a high volume food & beverage retail establishment. This position will have a large impact in bringing our store and business to the next level. Core Responsibilities Ensure your location is ready for all aspects of operations prior, during and after each shift. Ensure the highest level of expectation maintained by holding staff accountable for their responsibilities. Interact with staff and current and prospective customers to gain feedback for improvement. In collaboration with Henri’s leadership and staff, oversee day-to-day store operations to ensure our customers are delighted and remain loyal to Henri’s Bakery and Deli. Work along-side, and give direction to, store associates to ensure our walk-in customers receive a high-level of service and great customer experience. Support store manager in maintaining a clean and ServSafe environment, maintaining and executing a daily shift work and cleaning schedule for your location. In collaboration with Henri’s leadership, develop and maintain sales, labor and profitability benchmarks for this location. Support with personnel leadership activities such as providing feedback for scheduling, interviewing and training. Leading by example, jumping in to help staff and customers throughout your shifts on a regular basis. This is not a "clipboard" position. Regularly complete activities pertaining to inventory, purchasing, receiving and store organization. Develop and maintain knowledge for all areas of the FOH including bakery, deli and catering services. Lead day-to-day catering activities when applicable. Evaluate and make recommendations to leadership regarding potential investments, marketing, staffing and overall catering and events business to ensure continued growth. Other duties as required based on business needs. Qualifications/Skills Required 3+ years of experience in a retail management or lead role, preferably in the food & beverage industry. 2+ years of experience leading and / or training associate level staff. Ability to travel to your assigned location with a reliable form of transportation. Current ServSafe certification strongly preferred. Ability to work at least 45 hours per week and most Saturdays. Proven experience as a "working leader" this is not a strictly supervisory role. WORKING ENVIRONMENT This position will be responsible for working inside and outside our retail locations. This environment is fast-paced and will require the individual to be moving on their feet for long periods of time during assigned shifts. #J-18808-Ljbffr