Problem Management Analyst

Prophecy Technologies

Role Overview:

Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.

Key Responsibilities:

Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
Identify gaps in categorization and surface misclassified records
Propose improvements to taxonomy and data structuring
Ensure data integrity to enable reliable trend analysis and decision-making
Maintain real-time awareness of incident activity and emerging risks
Identify recurring themes, tooling gaps, and process bottlenecks
Build and maintain a backlog of preventive improvement opportunities
Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead

Required Skills:

Strong analytical mindset with experience in incident/problem management environments
Proficient in Tableau dashboard creation
Corrective Action Management
Cross-Functional Coordination
Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
Proficiency in data analysis, reporting, and visualization tools
Ability to work with large datasets and identify meaningful patterns
Excellent communication and stakeholder management skills
Strong ownership and execution capability

Qualifications:

8+ years of experience

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Vacancy posted 20 hours ago

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