Operations Installation Coordinator

What We're Looking For We are seeking a team-oriented Operations Associate/Installation Coordinator for our growing branch location. The role ensures installation teams are well-trained to deliver quality work and a positive customer experience. Job Title: Operations Associate Type: Full Time Salary: $50,000-55,000 per year What You'll Do Installation coordination for quick‑turn jobs, collaborating cross‑functionally to ensure completion within 2‑7 days from sale date and meeting customer commitments. Measure Square output verification – review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job. Deposit and financing verification – confirm customer deposits, down payments, and financing holds are correctly processed and documented. Material procurement – order and track materials through vendor portals, ensuring timely availability for scheduled installations. Installation acceleration – monitor material readiness and proactively move installation dates when materials are available sooner than expected. Job scheduling & rescheduling – immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed. Client onboarding and support – conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates. Customer call handling – receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries. Process improvement – identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs. What's Needed To Succeed Strong management skills Positive and professional with the ability to maintain a calm demeanor during hectic periods Customer‑oriented approach and desire to assist others Ability to work as a team Excellent written and verbal communication Strong time‑management skills and ability to prioritize work Must work well with limited direction using independent judgment Demonstrate a sense of urgency What's Required 1+ years of experience managing staff; contractor management preferred 1+ years of experience in the flooring and/or home improvement industry preferred High School Diploma or equivalent Ability to work a five‑day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, and the flexibility to take calls in the afternoon/evening and/or weekends. Benefits And Perks We Offer Casual work environment Team building events such as doughnut day, holiday luncheons, barbecues, etc. Premium 401(k) investment plan with a dollar‑for‑dollar 3% match Medical insurance with several plan options, including a Health Savings Account Prescription drug coverage Dental insurance Vision insurance Life insurance and AD&D Short‑term & long‑term disability Ancillary insurance for accident, critical illness, long‑term dependent care, and more Paid holidays Vacation time that grows with years of service Sick time An employee discount purchasing program About 50Floor For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by offering a convenient and enjoyable in‑home shopping experience. We strive to exceed each customer's expectations by providing a unique buying experience and superior service through final installation and beyond. Our knowledgeable, well‑trained staff deliver a comfortable and professional purchasing experience. 50Floor creates spaces that bring families together at an affordable price. Based in Atlanta, Georgia, we serve customers from branch offices in multiple states and locations across the U.S. We invite you to join our growing team and become part of the 50Floor family. See our website at 50Floor.com #J-18808-Ljbffr 50Floor