Operations Coordinator

$40k - $44k

CPI Security

CPI Security, headquartered in Charlotte, NC is looking to hire an Operations Coordinator for a full time role, in office. We are looking for a leader who is focused on exceeding our customer service expectations, with strong problem solving abilities and excellent interpersonal skills. As an Operations Coordinator you will be responsible for supporting installation and service technicians to create a high performing team that delivers and exceeds all customer expectations. This position offers a competitive starting salary and the ability to support and motivate a diverse team to drive results.

What You’ll Do:

Support the Operations Supervisor/Manager and Technicians by scheduling and routing customers
Schedule, route, and confirm jobs for Install/Service Technicians in your area
Maintain schedules for Install/Service Technicians to ensure that schedules are full daily
Contact customers to reschedule jobs when needed in order to make the most efficient route
Training existing Installers/Technicians on changing processes, procedures and technologies

What We’re Looking For:

High School Diploma required
Highly Organized and Detail Oriented
Experience with dispatching operations is a plus
Experience with Salesforce is a plus
Proactive problem solving and decision-making abilities
Strong multi-tasker with excellent communication skills

What’s In It For You!

$20-$22.00/hour depending on experience
Great medical, dental, vision, short- & long-term disability and life insurance options
Company paid holidays, floating holiday, and paid time off (PTO)
401(k) plan with competitive company match
Education assistance – we encourage and support our employees who want to improve their skills and further their education
Engaging and fun company culture that’s made up of a diverse group of people
Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities
Eligible for free monitored security system after 90 days
An onsite state of the art fitness facility, café, walking trail, basketball court and a dedicated Fitness Director (Corporate Office in Charlotte, NC)
Birthday and Work Anniversary Rewards

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Vacancy posted more than 2 months ago

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