Outreach Specialist - Brooklyn

Compensation Compensation Range: $20/hr - $23/hr commensurate with experience Benefits We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks. Overview The Outreach Specialist/Patient Navigator leads case finding activities in their assigned borough to identify eligible clients for the program. They also address HIV healthcare disparities by facilitating access to care and other services through client-centered, holistic, and comprehensive approaches to meeting the needs of people living with HIV (PLWH) with team-based care management. The program uses a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among PLWH. Patient Navigators provide all home-based HIV health promotion, support, and skills-building services to patients on a quarterly, monthly, weekly or daily basis. The role reports to the Program Manager and works collaboratively with a multidisciplinary care team that includes medical providers, client navigators, outreach staff/peers, nurse coordinators, and additional support and administrative staff. Responsibilities Lead case finding, including outreach to clients who have fallen out of care. Participate in outreach and testing events to connect with eligible individuals. Educate, coach, and empower patients living with HIV to obtain and maintain medical stability. Accompany patients to routine primary‑care appointments and to other health‑care and social‑services encounters, as warranted. Administer HIV health‑promotion curriculum and track the patient’s progress through the curriculum. Meet face‑to‑face with clients on time per individual track level. Coordinate ongoing navigation and logistical support for appointment‑keeping reminders, transportation, childcare arrangements, or other barriers. Work with the client, care coordinator, and primary‑care provider to develop and follow up on the integration of intake assessment, care plan, and reassessment. Actively provide integrated services with other health‑services programs. Complete client data entry on time in all electronic records (Eshare, EIcare) to ensure appropriate payments are received. Maintain accurate detail record keeping of client progress in progress notes per program requirements, electronically as well as in chart form. Provide critical feedback to other members of the health‑care team based on observations in the field. Provide DOT services at the client’s home, work or any other convenient location. Requirements Minimum of two years’ experience in the health field or case management. Associate’s or bachelor’s degree in a related field, or related experience in lieu of a degree. Lived experience and/or peer certification preferred. Bilingual English/Spanish is preferred. Ability to participate in an interdisciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals. Ability to work with and understand issues of people with HIV/AIDS, mental illness, and substance‑use populations. Good verbal and written communication skills. Embraces a harm‑reduction approach to working with underserved populations. Experience with eSHARE and/or eClinical Works is preferred. Additional Competencies Demonstrated ability to work effectively independently, manage a team, and collaborate across departments. Excellent written and verbal communication skills. Strong managerial skills including communication, motivating employees, problem solving, and progressive discipline. Commitment to maintaining the highest levels of confidentiality. Ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members. Sensitivity to the needs of culturally and linguistically diverse patient and employee populations. Ability to meet or exceed the Service Excellence Standards of Housing Works. Willingness and ability to work some evenings and weekends, as needed. Ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to evolving technological requirements of modern health‑center practices. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Housing Works