Cocktail Server

Cocktail ServerSteak 48 Philadelphia - Philadelphia, PA 19102OverviewLevel experienced category restaurant - food serviceDescriptionSets tone for guest experience, takes orders for and serves food and drink, answers inquiries relative to items on menu, and otherwise attend to the wishes of guests as well as suggestively selling food and drink.QualificationsMajor areas of responsibility:Serves and creates a warm, enjoyable atmosphere for guests and is committed to exceeding guest expectationsAnswers questions regarding food and drink items and their presentation, ingredients and accompanying itemsCollects payment (credit cards, cash) for drinks and food served following company established accounting procedures for all transactions in a timely mannerHand sells certain items to enhance guest experienceGuides guests in selecting food and beverage itemsGreets newly seated guests in a friendly and timely mannerRings up orders on the computerFollows R.A.S.P. procedures for preventing intoxication and dealing with intoxicated guestsPlaces accurate orders and attends to guest needs when delivering food and beverage. Checks back after delivery of food to ensure guest satisfactionObserves guests to respond to any additional needsMaintains table appearance while observing silent service techniquesAttends pre-shift meetings according to scheduleComplies with company sanitation proceduresKeeps the manager fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be takenPerforms all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of this positionMaintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and effectivenessUtilizes company cultural training and available services to ensure that guests experience supersedes expectationsAt all times provides a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor