Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my current agency in 2014 and currently lead a team of seven. Prior to this office, I previously owned and operated an agency in Colorado Springs beginning in 2001, giving me many years of experience helping customers, building teams, and developing a strong agency culture.

I attended both University of Denver and Regis University. I’m married with two daughters, and outside of work I enjoy good food, golfing, boating, spending time at the beach, and relaxing at Golden Haven.

Our agency offers group life insurance, Simple IRA, health benefits, PTO, vacation time, professional development opportunities, quarterly events, weekly lunches, and regular team-building activities. We believe in taking care of our team and creating an environment where people feel valued and supported.

One of the things I’m most proud of is our long-tenured team and strong office culture. We’ve built a family-oriented environment with an open-door policy where respect, communication, and support are priorities. I truly believe that if something is important to my team, it’s important to me as well. I’m looking for someone who wants to be part of a positive, long-term team environment and contribute to the culture we’ve built together.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jay Jefferson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.