Technical Lead, Professional Services

Role Description

Agentic AI is reshaping how enterprises build software, and our Professional Services team is at the forefront of delivering it. We're looking for a Technical Lead to drive hands-on delivery of governed agentic systems and next-generation applications on the OutSystems AI Development Platform, turning customers' most complex business challenges into production-ready solutions.

You'll work at the leading edge of Agentic Systems Engineering as the trusted technical advisor who owns the architecture and sets the quality bar for every engagement.

• Own the technical quality of customer engagements—leading solution design, hands-on development, and code reviews across projects, including agentic AI solutions built on OutSystems.
• Define and own the technical vision and solution architecture for customer deliveries—designing enterprise-scalable systems that integrate Agentic Systems Engineering and an open ecosystem of agentic tools.
• Govern the safe delivery of agentic systems—grounding agents in each customer's architecture and implementing guardrails, automated reviews, and real-time observability.
• Act as a trusted advisor to enterprise customers—navigating ambiguity and communicating complex technical concepts to both technical and non-technical audiences.
• Partner with Engagement Managers and Solution Delivery Managers as the technical lead on each engagement—owning technical direction while they manage commercial and delivery aspects.
• Mentor development teams, raising the technical bar across engagements.
• Contribute to the growth of the Professional Services practice through technical thought leadership—documentation, reusable components, playbooks, blog posts, and speaking engagements.

Qualifications

• BS/BA in Computer Science or a related field, or equivalent practical experience.
• 7+ years of software development experience, including 2+ years in a technical leadership role.
• Strong experience in web and mobile application development, solution design, and architecture patterns, with proficiency in .NET, SQL, RESTful APIs, and JavaScript—preferably using Agile methodologies.
• Strong consulting and customer-facing skills, with the ability to build trusted relationships with enterprise stakeholders.
• Strategic thinker who can apply technology to advance customer business objectives.
• Familiarity with AI/ML concepts, LLMs, or agentic frameworks; hands-on experience building AI solutions is a strong plus.
• OutSystems development experience and certifications are a strong plus.
• Willingness to travel as needed to support customer engagements.

Requirements

• Technical Lead, Professional Services: $131,750 - $160,425 Base Salary.
• Salary Determination based on industry standards, company performance, and market conditions.
• Factors considered for salary ranges include market research, company performance, job requirements, and geographic location.

Benefits

• A company at the vanguard of the agentic revolution.
• Real growth opportunities through structured programs designed to scale expertise.
• A global collective of world-class talent, collaborating with industry experts.
• An inclusive culture empowering individuals from all backgrounds.