Office Support III 37.5 FT

Job Title

Starting Compensation: $38,863.50/Annually

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description

JOB SUMMARY

• This is a full-time clerical support position for Adult Probation and Parole Services.
• This position will primarily provide clerical support for the Electronic Monitoring Unit.
• This is complex clerical work involving the use of independent judgement.
• Work may also involve frequent interactions with departmental staff, other agencies, and community partners.
• Work is performed with considerable independence and is subject to periodic changes in operating procedures.

REPORTING RELATIONSHIPS

• This position reports directly to the Electronic Monitoring Unit Supervisor.

ESSENTIAL JOB FUNCTIONS

• 20% Process paperwork for incoming electronic monitoring cases, to include reviewing client home assessments to verify a residence is suitable for electronic monitoring supervision. Conduct client phone calls based on home assessment for follow-up questions as needed.
• 15% Prepare equipment for installation, to include adding client profile in BI with assigned equipment.
• 15% Maintain equipment inventory including ordering equipment from BI if needed and sending back any damaged equipment.
• 15% Clean and inspect equipment.
• 10% Process the billing for Vigilnet and BI.
• 10% Liaison with Vigilnet for SCRAM related questions and schedule removal of SCRAM equipment.
• 5% Monitor on-hold electronic monitoring cases that were not able to be scheduled immediately and conduct necessary follow-up.
• 5% Monitor lost equipment spreadsheets and conduct follow-up as needed in conjunction with unit supervisor.
• 5% Conduct electronic monitoring orientation as needed.

OTHER SPECIFIC TASKS OR DUTIES

• Perform related work as required.

MINIMUM QUALIFICATIONS

• Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent;
• Two years of experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited above.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general principles and policies of the criminal justice system.
• Excellent organizational skills.
• Ability to use and operate office equipment such as personal computer, facsimile machine, and copier.
• Complete understanding of basic English to include usage, grammar, spelling, and punctuation.
• Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.
• Must be able to communicate effectively, while maintaining a respectful and professional demeanor with criminal justice clients.
• Ability to organize workload, establish priorities, and complete clerical processing requirements.

Required Licenses/Certifications/Clearances

• The candidate must pass a criminal background check and reference checks.

Physical Requirements/Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to sit, sometimes for long periods of time.
• Ability to operate a computer or laptop.
• Ability to lift and move equipment boxes weighing up to 10 pounds.
• Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.