First Impressions and Central Office Coordinator

Job Description

Job Description

Reports to: Ministry Leadership Team Assistant

Hours Commitment: 40 hours per week in office (Monday–Friday) 

Objective: To serve as the operational heartbeat of LCBC’s Central Office, creating a warm, well-run environment for staff, guests, and visiting teams while providing broad administrative and hospitality support across the organization. 

Personal Qualifications:

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
  • Focused: Work hard with urgency and intensity
  • Collaborative: Bring others into your work, give and ask for feedback
  • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Required Skills

• Warm, hospitable demeanor with a genuine love for people; skilled at making others feel welcomed and valued. 

• High school diploma or equivalent; Associate’s degree or higher preferred. 

• Proficiency with standard office equipment and computers, including Microsoft Outlook, Word, Excel, and willingness to learn church management software. 

• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. 

• Excellent verbal and written communication skills. 

• Ability to handle sensitive matters with discretion and maintain absolute confidentiality. 

• Self-starter who can work independently, take initiative, and follow through on tasks without close supervision. 

• Experience with inventory management, supply ordering, or facilities coordination is a plus. 

• Experience leading or developing volunteers or building teams is a plus. 

Primary Responsibilities:

Volunteer Leadership & Development 

• Develop and lead volunteer teams that support Central Office functions. 

• Invest in volunteer growth through book studies, spiritual development opportunities, and leadership development experiences. 

Front Desk & Hospitality 

• Ensure that all incoming phone calls and gathered information get directed to the appropriate person. 

• Champion and help create a warm, welcoming environment for guests, vendors, volunteers, and staff- offering drinks, opening doors, and making every guest feel genuinely cared for. 

• Oversee incoming/outgoing mail sorting and distribution. 

• Own the daily Prayer Update All Staff email process, gathering campus information and ensuring timely distribution Monday–Friday. 

• Oversee the info account email inbox, ensuring all inquiries are routed or addressed in a timely and professional manner. 

• Coordinate campus materials pick-up reminders to campus teams. 

• Lead the planning and execution of holiday door and delivery room signage. 

• Lead the way with a welcoming experience for new staff on their first day; partner with the Team Development & Resourcing team to serve as a frontline presence in welcoming new team members and ensuring a welcome flag is set up. 

• Oversee hospitality for visiting church teams, coordinating logistics and ensuring an excellent on-campus experience. 

Office Operations & Supply Management 

• Ensure the workroom is consistently stocked and well-maintained, proactively managing reorder needs. 

• Own conference room readiness: ensure markers, tissues, and supplies are stocked, rooms are tidy and presentation ready. 

• Serve as the centralized point of contact for office supply ordering; connect with ministry departments regularly to anticipate and fulfill basic supply needs across the organization. 

• Oversee ordering and inventory management of letterhead, branded cards, and envelopes. 

• Manage mailboxes, including label materials and distribution processes. 

• Ensure postage needs are met for staff and coordinate ongoing postage machine upkeep. 

• Own monthly mail machine and copy machine logs. 

• Support the Accounting department with specific mailings; payables weekly and 90 Day Tithing Challenge; assist staff with various administrative projects as needed. 

• Oversee distribution of incoming packages and deliveries. 

Kitchen & Facilities Care 

• Ensure kitchen areas are well-maintained and inviting — overseeing regular refrigerator cleanouts, supply restocking, and coffee machine upkeep. 

• Ensure that the reception area is consistently stocked with water, coffee, and mints for guests and staff. 

• Own the overall cleanliness, organization, and welcoming atmosphere of the Central Office environment. 

Staff Culture & Events 

• Own birthday card coordination for Central Office staff (and all staff, as capacity allows). 

• Champion a fun, connected Central Office culture. 

• Oversee the assembly and mailing of Cookie Drops on behalf of the Online team. 

• Lead preparation logistics for All Staff days, LCBC U, and in-house team lunches- coordinating supplies, food, and setup. 

• Stay up to date on organizational key dates, events, and happenings. 

Data & Systems Support 

• Develop proficiency in church management software to oversee and execute a variety of administrative tasks. 

• Own data cleanup projects as assigned, including overseeing duplicate profile merges and pulling attendance data as needed. 

Benefits We Offer:

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development

Evaluation: 

The First Impressions and Central Office Coordinator will meet regularly with the Ministry Leadership Team Assistant for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed throughout the year.