Office Manager

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Office Manager in Lancaster, PA.

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,000 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,000 residents in 55 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Position Summary:

Under supervision, the Home Office Manager is responsible for ensuring the day-to-day Home Office is welcoming, organized, secure, and operating effectively. This position serves as a primary point of contact for employees, residents, visitors, vendors, the landlord/building management, and other partners and models HDC’s hospitality and exemplary customer service approach.

Day-to-day responsibilities include managing reception, incoming calls and general inquiries; coordinating office supplies, mail, meeting spaces, shared areas, office equipment, and vendors; serving as HDC’s primary point of contact with the Home Office landlord/building management for building, maintenance, and security matters; and following issues through resolution.

The position also manages Home Office and parking access credentials and maintains HDC’s centralized hardware device inventory. The Home Office Manager coordinates device purchasing, assignment, deployment, recovery, repair, replacement, and inventory reconciliation in partnership with HR, Finance, supervisors, and HDC’s IT provider.

Additional responsibilities include coordinating Home Office vehicles, maintaining administrative information and contact lists in SharePoint, processing related invoices in Yardi, monitoring office expenditures, and providing administrative and backup support as needed.

Home Office Operations

• Lead with hospitality when welcoming and assisting employees, residents, visitors, and partners. Model HDC’s exemplary customer service approach through attentive listening, respectful communication, timely follow-through, and a resident-centered, trauma-informed approach.
• Manage reception functions, incoming calls, and the general information email inbox.
• Coordinate the day-to-day operation and readiness of the Home Office, including conference and training rooms, shared workspaces, office supplies, stationery, mail and delivery services, and other administrative resources.
• Coordinate office equipment and services, including copiers, postage equipment, phone systems, cleaning, confidential shredding, and other office vendors. Troubleshoot routine issues and coordinate with vendors or appropriate staff through resolution.
• Serve as a primary point of contact with building management and coordinate maintenance, vendors, security, and building service needs in partnership with HDC facilities staff.

Hardware Device Management

• Maintain an accurate, centralized inventory of HDC hardware devices, including cell phones, tablets, laptops, accessories, and other assigned equipment. Maintain records of device assignments, location, condition, and status.
• Coordinate the lifecycle of HDC hardware devices in partnership with HR, supervisors, Finance, and HDC’s IT provider, including approved purchases, new-hire deployment, transfers, replacements, repairs, returns, and employee separations.
• Ensure devices are appropriately tracked and recovered during employee transitions. Promptly escalate missing, damaged, lost, or stolen equipment and coordinate necessary follow-up with supervisors, HR, and the IT provider.

. Home Office Access and Building Coordination

• Manage Home Office and parking garage access credentials, including approved issuance, activation, replacement, return, and timely deactivation. Maintain accurate records of active credentials and periodically reconcile assignments.
• Coordinate access needs with HR and supervisors during onboarding, employee transitions, and separations, and promptly address lost or stolen credentials in coordination with building management, the garage operator, and authorized system administrators.

Administrative Coordination

• Coordinate Home Office vehicle reservations, routine maintenance, fuel cards, and E-Z Pass accounts and maintain related records.
• Maintain accurate and current Home Office and property information, organizational contact lists, and shared administrative resources in SharePoint.

Additional responsibilities to be assigned, as appropriate.

Education, experience, and special requirements:

• High school diploma or equivalent required; associate degree in office administration or a related field preferred.
• Minimum of three years of experience in office management or customer relations required; prior management or supervisory experience preferred.
• Bilingual skills in English and Spanish highly preferred.
• Proficiency with Microsoft Office and the ability to maintain accurate spreadsheets, shared records, and device and access inventories. Familiarity with SharePoint, Yardi, and hardware inventory systems preferred.
• Strong organizational skills, attention to detail, customer service, and the ability to prioritize work, coordinate vendors, protect confidential information, and follow tasks through completion.
• Successful completion of drug screening and criminal background check.

Equal Opportunity Employment
We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.

Commitment to Diversity & Inclusion
HDC MidAtlantic is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
HDC values people above all else: the people we serve and the people we surround ourselves with on the team are our highest priority. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and Organization’s accomplishments as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, any other status protected by law and other characteristics that make our employees unique.